Help Desk - Information Technology

MINIMUM QUALIFICATIONS

High school diploma or equivalent

Basic troubleshooting skills for Windows and Apple computers

Basic troubleshooting of mobile devices

Basic network troubleshooting skills

Ability to troubleshoot issues remotely

Basic troubleshooting skills of common Microsoft applications

Able to type a minimum of 20 words per minute

PREFERRED QUALIFICATIONS

IT related certificates preferred

Experience using Active Directory to manage accounts

Experience with using ticketing systems