Field Service Representative II

Intralot, Inc. is engaged in the supply of integrated gaming and transaction processing systems, innovative game content and value added services to state licensed gaming organizations. Based on its extensive know how, advanced product development standards and substantial experience in operating lottery games, Intralot, Inc. offers custom-made integrated solutions, which ensure maximum efficiency and absolute security.

Games Library includes more than 400 types of games: Numerical Lotteries, TV Lottery Games, Sports Lotteries, Fixed Odds Betting, Instant Lotteries, Pari-mutuel, Video Lottery and Monitor Games.

Intralot offers a competitive benefits package that includes:

• Medical, Dental & Vision Insurance
• 6% 401k Match
• Paid Holidays & Vacation
• Paid Sick, Short/Long Term Disability
• Employee Assistance Program
• Maternity/Paternity Leave
• Discount Programs
• For this role a company vehicle, phone and uniform are provided

Education, Training and Experience

• A high school diploma or equivalent
• Minimum of two years' experience in a selling/service environment.
• Must have at least (3) years of driving experience in the class of vehicle operated
• Must be able to distinguish between far, near, peripheral distances
• Driving record must be free of DUI/DWI for (3)three-year period prior to employment

Knowledge, Skills and Abilities

• Must possess good working knowledge of sales principles and practices, as well as general knowledge of routine business procedures, processes and systems.
• Excellent written, verbal, coordinative, organizational and evaluative skills.
• Working knowledge of computers and other general office equipment.
• Ability to analyze, prioritize, organize and effectively manage and resolve technical problems and projects to completion.
• Ability to accurately maintain records and document installations, services and repairs.
• Ability to work alternating hours and schedule on a rotating basis; including weekend and holidays, as necessary.

Duties and Responsibilities

• Merchandise and promote Lottery ticket sales through contracted retailers.
• Deliver retailer POS terminals and supplies.
• Identify and contact prospective businesses to enroll as Lottery retailer
• Diagnose and repair hardware, software and system issues; providing technical support to customers.
• Introduce and explain new Lottery products to retailers and players.
• Maintain and build retailer relationships with retailers.
• Responsible for conducting initial and on-going training of new and existing retailer employees on Lottery products and benefits.
• Assist retailers in resolving Lottery related customer issues.
• Increase territory sales through merchandising and specific game promotions.
• Monitor and merchandise new point of sale materials to maximize exposure of products at retailer locations.
• Identify and engage prospective businesses to enroll as Lottery retailers.
• Conduct site surveys on prospective businesses to determine best locations for Lottery equipment and marketing materials.
• Conduct initial start-up training of new retailer employees on procedures for selling Lottery products.
• Monitor and assist retailers in maintaining an optimum balance of instant ticket inventor

Employment Eligibility Verification

Candidates should possess valid documentation to establish identity and U.S. employment eligibility. No sponsorship is available for this position.

Security Requirements

Submission to, and ability to pass, a thorough pre-employment background check by the required State Lottery and Intralot Inc. is a requirement of employment. A pre-employment drug screening is also a requirement.

Special Requirements

Must possess valid driver's license with a clean driving record

Intralot offers equal employment opportunities to all qualified individuals, without regard to unlawful consideration to race, color, sex, sexual orientation, gender identity, age, religion, national origin, disability veteran's status, or any other status protected by applicable law.

As an equal opportunity employer, Intralot recognizes that our strength lies in our people. We are committed to diversity. Intralot, Inc. is an Equal Opportunity Employer.