Senior Practice Manager - Kids Psych

Mercy Hospital St. Louis | Clinic Towers A&B
Full-Time | Exempt

At Mercy, we believe in careers that match the unique gifts of unique individuals. Our mission is clear: to bring to life a healing ministry through compassionate care and exceptional service.

We are seeking an experienced Senior Practice Manager to lead operations for our Kids Behavioral Health/Psychiatry practice located at Mercy Hospital St. Louis Clinic Towers A&B. This leadership role oversees a busy and complex pediatric behavioral health practice with a team of nine providers and a dedicated group of clinical and support caregivers.

The ideal candidate is a strategic healthcare leader who excels at managing clinic operations, developing teams, improving patient experiences, and driving operational excellence while supporting providers in delivering outstanding patient care.

The Senior Practice Manager is responsible for the overall coordination, administration, and performance of clinic operations. This leader will partner closely with physicians, advanced practice providers, and caregivers to ensure exceptional patient experiences, strong caregiver engagement, efficient workflows, and positive clinical outcomes.

• Select, onboard, and supervise support staff.
• Provide coaching, mentoring, and performance management for caregivers.
• Coordinate role-based education and practice-level orientation.
• Complete annual performance evaluations and ongoing development planning.
• Foster caregiver engagement and a positive workplace culture.

• Ensure efficient daily clinic operations and patient flow.
• Manage provider schedules and staffing plans to maximize patient access.
• Implement and maintain operational standards across the practice.
• Ensure compliance with organizational policies and procedures.
• Coordinate facility needs to maintain a safe, clean, and effective care environment.

• Lead patient experience initiatives and service recovery efforts.
• Monitor and improve patient satisfaction and access metrics.
• Partner with providers and clinical leaders to achieve quality and value-based care goals.
• Drive continuous improvement initiatives focused on patient outcomes.

• Monitor clinic performance, productivity, and operational metrics.
• Oversee department work queues, including referrals, follow-up activities, and Good Faith Estimates (GFE).
• Manage financial indicators including visit volumes, insurance denials, and prior authorizations.
• Analyze key performance metrics and implement corrective actions as needed.
• Support organizational growth and strategic objectives.

• Communicate regularly with physicians, advanced practice providers, and caregivers.
• Connect teams with resources, education, and support systems to achieve practice goals.
• Collaborate with clinic, hospital, and system leaders to advance operational and clinical initiatives.
• Utilize electronic health record (EHR) and technology solutions to improve efficiency and outcomes.

• High school diploma or equivalent.
• Five (5) years of healthcare leadership, healthcare operations, or supervisory experience.
• Demonstrated leadership and team management abilities.
• Strong verbal and written communication skills.
• Effective problem-solving and decision-making capabilities.
• Ability to manage multiple priorities in a fast-paced healthcare environment.
• Proven collaboration and relationship-building skills.

• Bachelor's degree in Healthcare Administration, Business Administration, Management, or a related field.
• Experience managing multi-provider ambulatory or behavioral health practices.
• Experience with healthcare performance metrics, patient experience initiatives, and operational improvement programs.

• Passion for serving children, families, and behavioral health patients.
• Ability to inspire, motivate, and develop high-performing teams.
• Strong operational and financial acumen.
• Commitment to patient-centered care and caregiver engagement.
• Adaptability and resilience in a dynamic healthcare environment.

Mercy offers a supportive culture focused on professional growth, compassionate care, and community impact. Join a team that is transforming healthcare while making a meaningful difference in the lives of children and families throughout the St. Louis region.

Mercy is an equal opportunity employer committed to creating a diverse and inclusive workplace.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you'll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you'll grow with us.