Senior Sales Manager - Audio Visual, Event Technology

At Pinnacle Live, you'll do more than fill a role-you'll help shape the future of live events, hospitality, and production excellence.

Pinnacle Live is a premium, in-house AV and event production company operating at premier hotels and resorts across North America. We exist to Elevate Experiences - combining cutting-edge production with a deeply human touch, holding ourselves to a standard where exceptional is the baseline. We're guided by three core values: Excellence is our attitude. Innovation is our mindset. Our people make the difference. If you show up prepared, take ownership of your craft, and want to grow alongside a team that holds itself to high standards, we'd love to meet you.

Pinnacle Live is an equal opportunity employer committed to building a diverse, equitable, and inclusive workplace where every team member can thrive.

The Senior Sales Manager plays a critical role within the In-Venue Sales organization as they will be responsible for driving the sales efforts of their assigned hotel. This position will act as front-line sales for the hotel sales team, responsible for generating all Scope of Work (SOW) and Contracts for their leads.

Through our Catalyst Sales Process, the Sales Manager will be tasked to move leads through their respective sales funnel; focusing on connection, prequalification, solutions, and more. In addition, this Senior role will focus on large scale production sales efforts for their designated property.

Ready to drive sales at one of New York City's most iconic venues? Join Pinnacle Live at the New York Marriott Marquis and apply today!

• Serve as a sales subject matter expert and ambassador for the designated hotel sales team.
• Responsible for generating and revising scope of work, quotes, proposals, & contracts based on the needs of hotel leads requiring AV products and services.
• Follow the Catalyst Sales Process as directed by the National Director of Venue Sales and/or Venue Director of Sales, including the prequalification of leads, quote generation, timely contract confirmations, pricing and service negotiations, follow-up, and more.
• Responsible for having a deep knowledge of Pinnacle Live's products and offerings while displaying a passion for learning and understanding new technologies.
• Provide hotel leads with necessary resources, i.e., layouts, renderings and visuals, product suggestions, etc.
• Responsible for entering all pertinent client information into Pinnacle Live's CRM platform and developing and driving an individual sales strategy that includes individual and team funnel and sales activity reporting.
• Communicate & collaborate effectively with the In-Venue Sales team and the National Director of Venue Sales.
• Focus on building outstanding relationships, lines of communication, and trust within the hotel sales team and Pinnacle Live internal teams.
• Represent Pinnacle Live and hotel during site visits, planning meetings, and pre-convention and debrief meetings.
• Deliver "Gold Standard" customer experiences throughout the sales process, event execution, and post-event follow-up.
• Manage accurate and timely billing of events and clients.
• Perform other duties as assigned.

• Bachelor's degree in business or related field
• Minimum of three (3) years of experience in a customer service facing role
• Minimum of two (2) years of experience in a hospitality sales leadership role
• Proficiency in CRM platforms, ability to generate high-quality insights into sales activity and progress
• Production and Staging experience are preferred
• Scenic and Decor experience is preferred
• Rigging, Electrical, and Exhibit experience is preferred

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed herein are representative of the knowledge, skill, and/or ability required.

• Highly skilled communicator; exceptional interpersonal and relationship-building skills
• Highly skilled at project management; proven success working in a fast-paced environment
• Problem solver mindset: ability to remove obstacles for clients through strong organizational skills
• Highly skilled customer service mindset: willing to go above and beyond for Pinnacle Live clients
• Very strong time management skills with the ability to work on multiple projects at a time effectively
• Strong business communication, presentation, and writing skills with a heavy focus on managing multiple communication platforms effectively
• Exceptional relationship builder, internally and externally

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Customer Service - Utilizes the skills necessary to communicate with clients, solve problems, demonstrate patience and understanding, ensure customer satisfaction, and resolve customer complaints.
• Attention to Detail - Efficiently allocate cognitive resources to achieve thoroughness and accuracy when accomplishing tasks.
• Effective Communicator - Has the ability to work on multiple projects at one time, balancing communication with active listening, confidence, and concrete and clear conversation.
• Job Knowledge - Uses in-depth knowledge of concepts, principles, and procedures and applies them to varied and complex situations within the assigned department. Keeps up to date on developments that affect the job.
• Product Knowledge - Ability to communicate information and answer questions based on our products and services.
• Solution-Minded - Able to think on their feet and present necessary solutions to clients when needed.
• Organizational Skills - Uses best practices such as time management, prioritizing through to-do lists, consistent communication, multi-tasking, and adaptability.
• Presentation Skills - Creates presentations for their managers to deliver. May occasionally deliver presentations to their teams as required.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this Job, the employee is regularly required to sit at a desk; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. Must be able to lift up to 15 pounds, at times.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually quiet. The employee will be required to work long hours as needed.

Business hours are Monday - Friday, 8:00 a.m. to 5:00 p.m. Extended business hours and weekends will be required.

Pinnacle Live is committed to welcoming, valuing, and supporting every person and their unique contributions. We are actively working to foster an environment where diversity, equity, inclusion, belonging, and mutual respect thrive. We recognize that diversity is intersectional, and that actively valuing diversity demands that we continually strive to establish a welcoming atmosphere for all.

Pinnacle Live welcomes, openly acknowledges, empowers, and celebrates the diversity of all our team members, clients, and partners, and affirms the identities and experiences of all our members. We strive to create an environment where we actively embrace all forms of diversity.