Receptionist/ Facilities Specialist

Position Summary
The Receptionist / Customer Briefing Center (CBC) Coordinator serves as the first point of contact for visitors, employees, customers, and callers while also providing operational support for the Customer Briefing Center. This role is responsible for managing front desk operations, ensuring a professional and welcoming environment, coordinating CBC meetings and resources, and providing administrative, facilities, and meeting support. The position plays a critical role in delivering a highquality visitor and customer experience.

Essential Duties and Responsibilities
Front Desk & Visitor Services

• Greet and assist visitors, customers, vendors, and guests in a professional and courteous manner
• Manage visitor checkin procedures and notify appropriate staff of arrivals
• Maintain a clean, organized, and professional reception and lobby area
• Serve as a general point of contact for frontoffice and visitor inquiries

Phone and Communication Management

• Answer, screen, and route incoming telephone calls promptly and accurately
• Respond to general email inquiries or forward messages to appropriate departments
• Provide information to callers while maintaining confidentiality and professionalism

Customer Briefing Center (CBC) Responsibilities

• Maintain the Customer Briefing Center and District meeting schedule and resource calendars
• Communicate upcoming CBC meeting schedules with internal stakeholders
• Ensure CBC and meeting rooms are properly prepared for executives, customers, and guests
• Coordinate room setup, breakdown, and readiness for meetings and briefings
• Assist with catering arrangements and onsite hospitality support
• Serve as the immediate point of contact for Facilities and/or IT support needs during CBC meetings and events

• Perform routine administrative tasks including data entry, filing, and document preparation
• Assist with reports, schedules, and basic data tracking as assigned
• Support miscellaneous office projects and crossfunctional team requests as needed

Required Qualifications

• High school diploma or equivalent required
• Minimum of 1-2 years of receptionist, administrative, customer service, or hospitality experience preferred
• Strong verbal and written communication skills
• Proficiency with Microsoft Office applications (Outlook, Word, Excel)
• Ability to multitask, prioritize, and work effectively in a fastpaced environment
• Professional demeanor with a strong customer and client service orientation

• Associate's or Bachelor's degree
• Experience supporting executive meetings or customer briefing centers
• Familiarity with conference room scheduling systems, phone systems, and visitor management tools
• Experience coordinating catering, meeting logistics, or onsite events

• Ability to sit or stand for extended periods
• Occasional lifting of office supplies, catering items, or packages (up to 25 lbs.)
• Reliable attendance during standard business hours, with flexibility to support scheduled CBC meetings 8am-5:30pm

The U.S. salary range for this position is $41,000.00-$72,250.00. This range is subject to change as Deltek takes a number of factors into consideration when determining individual base pay, such as location, job-related knowledge, skills and experience. Certain roles are eligible for additional rewards, including incentive compensation and equity.

Benefits and perks listed here may vary depending on the nature of employment with Deltek. Employees have access to healthcare benefits, a 401(k) plan and company match, paid vacation time and holidays, well-living programs, short-term and long-term disability coverage, basic life insurance and tuition reimbursement.

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