Financial Aid Counselor & Financial Wellness Coordinator

Graduation from a four-year college/university will be considered, two - three years experience in financial aid preferable, able to effective present before a large and small group, excellent oral and written communication required, exhibit confidence while interacting with customers, able to interpret policies and procedures, ability to conduct workshops and possess good leadership skills; able to apply technology skills, (i.e. Microsoft Word, Excel, Powerpoint) to complete tasks and working knowledge of the Financial Aid Banner System. Dimensions desired: self-starter requiring minimal supervision, able to handle multiply tasks, process- oriented, make decisions independently; attention to details; possess good interpersonal skills to deal effectively with a unique student population; ability to interpret financial regulations; ability to plan and organize work in order to meet target dates.

The Financial Aid Counselor & Financial Wellness Coordinator provides comprehensive financial aid counseling to students and families while coordinating the University's financial literacy, debt management, responsible borrowing, and student loan default prevention initiatives.

The position assists students throughout the financial aid lifecycle by providing guidance regarding financial aid eligibility, FAFSA requirements, grants, scholarships, Federal Work-Study, student and parent loans, satisfactory academic progress, special and unusual circumstances, professional judgment, and other federal, state, and institutional financial aid requirements.

In addition to traditional financial aid counseling responsibilities, the position provides financial wellness education designed to help students understand the financial implications of attending college, make informed borrowing decisions, manage educational debt, and successfully transition into student loan repayment.

The position coordinates financial literacy programming, debt management activities, borrower education, delinquency and default prevention outreach, and financial wellness initiatives. The position analyzes student and borrower data to identify populations requiring intervention and develops targeted communication, counseling, workshops, and educational resources to support student financial success.

The mission of the Student Financial is to provide quality service in a professional manner to students and other customers while assuring the University's compliance with Federal, State and Institutional regulations. This position reports to the Director of Student Financial Aid.

Reviews and analyzes student financial aid records to determine eligibility for federal, state, and institutional financial aid programs and resolves issues affecting a student's ability to receive financial assistance.

Provides individualized financial aid counseling regarding FAFSA requirements, financial aid eligibility, cost of attendance, financial need, grants, scholarships, Federal Work-Study, student and parent loans, satisfactory academic progress, special and unusual circumstances, professional judgment, and other financial aid requirements.

Analyzes student loan borrowing, delinquency, and default data to identify students and borrowers who may benefit from additional counseling or intervention.

Assists students in evaluating educational borrowing decisions by explaining loan eligibility, annual and aggregate loan limits, estimated indebtedness, repayment responsibilities, and available alternatives to additional borrowing.

Exercises independent judgment within established federal, state, institutional, and University policies when researching and resolving student financial aid and borrower issues.

Coordinates the University's financial literacy, debt management, responsible borrowing, and student loan default prevention initiatives.

Develops and delivers financial literacy programming addressing budgeting, credit, educational borrowing, student loan repayment, debt management, financial decision-making, and other topics related to student financial wellness.

Coordinates targeted outreach to students and borrowers who may be at increased risk of loan delinquency or default and provides information regarding repayment options and appropriate loan servicing resources.

Develops financial literacy workshops, presentations, educational materials, online resources, and communication campaigns for current students and student loan borrowers.

Collaborates with University departments and external partners to promote financial wellness and responsible borrowing throughout the student lifecycle.

Evaluates financial literacy and debt management activities using participation, borrowing, repayment, and other available data and recommends improvements to programs and outreach strategies.

Provides comprehensive financial aid counseling to students and families through in-person, telephone, virtual, and written communication.

Explains financial aid offers and assists students in understanding grants, scholarships, loans, Federal Work-Study, unmet financial need, student account balances, and options for meeting educational expenses.

Counsels students regarding responsible borrowing and assists them in understanding the short- and long-term implications of student loan indebtedness.

Provides borrower counseling regarding loan repayment responsibilities, repayment plans, deferment, forbearance, consolidation, loan forgiveness opportunities, and available federal loan servicing resources.

Conducts financial aid and financial literacy presentations during orientations, open houses, FAFSA events, workshops, and other University programs.

Communicates with students, parents, academic departments, lenders, loan servicers, federal and state agencies, and other University offices to resolve financial aid and borrower concerns.

Reviews and processes assigned student financial aid records using Banner and applicable federal, state, and institutional financial aid systems.

Processes assigned financial aid functions that may include FAFSA-related requirements, verification and conflicting information, Satisfactory Academic Progress, special and unusual circumstances, professional judgment requests, loan eligibility and adjustments, financial aid offers, and other student eligibility requirements.

Maintains accurate documentation of counseling activities, financial aid determinations, borrower contacts, and changes to student financial aid records.

Monitors student records for issues affecting financial aid eligibility and communicates required actions to students.

Maintains current knowledge of federal, state, and institutional financial aid regulations, loan requirements, repayment provisions, and financial aid policies and procedures.

Assists with quality assurance activities by identifying processing errors, recurring student issues, and opportunities to improve financial aid counseling and financial literacy services

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more;

This position may be eligible for a remote or hybrid work arrangement, consistent with university and state policies. N.C. A&T employees are generally required to reside in North Carolina, within a 2-hour commuting distance of their assigned duty station.