Operations Supervisor - Portland

SUMMARY: The Operations Supervisor is responsible for day-to-day operations including facilitation of internal communication between field staff and management, outside agency interface, system status monitoring, facilitating short-term scheduling needs, equipment and supply maintenance, as well as other operational support functions as assigned by the Operations Manager. Manage daily operations in 47,000 annual response division.

MINIMUM REQUIRED QUALIFICATIONS:
* Ability to prioritize multiple tasks.
* Ability to work independently and as a team member.
* Ability to employ discretion and confidentiality in sensitive areas.
* Regular and predictable attendance.
* Demonstrated organizational ability and personnel management skills.
* Extensive EMS field experience.
* Knowledge of AMR policies and procedures
* NREMT- Paramedic and Oregon State Paramedic Certification or eligible for reciprocity
* Prefer prior experience as an EMS Supervisor

ESSENTIAL DUTIES AND RESPONSIBILITIES
* Communicate corporate missions, vision, strategies and goals to non-supervisory staff.
* Provide performance feedback to subordinates through positive reinforcement and disciplinary process.
* Interface with allied health agencies and public service providers.
* Attend emergency medical service meetings and functions.
* Issue clarification memoranda to communicate corporate and divisional policies and procedures.
* Inspect ambulances and stations and ensure compliance with appearance/ inventory standards.
* Measure compliance with patient care and system status standards.
* Manage methods to ensure timely record keeping and submission of information and documentation to attain optimum invoice generation.
* Review daily response data and run necessary reports.
* Investigate complaints regarding clinical care and customer service, including interviewing personnel, contacting complaint, recommending resolution and ensuring all reports are filed.
* All other duties as assigned