Technical Support Engineer

Bring your curiosity to work as our next Technical Support Engineer. You will be part of our Technical Support team reporting to Technical Support Manager. In this role, your mission is to provide fast, structured, and high-quality technical support to the VTS Aftermarket organization to reduce equipment downtime, improve first-time-fix, and strengthen customer satisfaction.

You will

• Act as technical escalation for Customer Centers, Field Service Engineers, distributors/OEMs and key customers; ensure timely support and clear ownership from intake to closure.
• Diagnose complex issues on vacuum systems and components (pumps, motors, sealing, lubrication, temperature/vibration issues), including electrical/controls topics where applicable (sensors, I/O, controller logic, VSD/PLC interfaces).
• Define troubleshooting plans, request/interpret field data (logs, measurements, photos), and provide actionable recommendations (repair steps, parts, settings, safety precautions).
• Coordinate with Product Company / Global Technical Support for advanced root cause cases and ensure lessons learned are captured.
• Support service execution quality by advising on commissioning, corrective actions, preventive measures, and service best practices.
• Maintain and improve technical documentation and reusable guidance (troubleshooting checklists, "known issues" notes, standard repair recommendations).
• Deliver technical coaching and training to Field Service Engineers, Customer Centers, and distributors to improve first-time-fix and reduce repeat incidents.
• Drive structured failure / incident / warranty reporting and follow-up; support analysis with clear problem statements, evidence, and containment actions.
• Identify recurring issues/trends and propose corrective/preventive actions (process, training, documentation, parts/service recommendations).
• Promote safe working practices, correct PPE usage, and compliance with internal safety standards.
• Maintain a professional, customer-oriented approach and collaborate effectively across Service, Supply Chain, Sales, and Finance.

• [Clear, short bullet points]
• [max 6 core tasks]

• 3-5+ years in technical support, field service, commissioning, maintenance, or repair of industrial equipment (vacuum/rotating equipment preferred).
• Proven ability to handle complex troubleshooting cases end-to-end (remote support and/or on-site support), including structured documentation and follow-up to closure.

• Technical apprenticeship or degree (mechanical, mechatronics, electrical, industrial maintenance or similar)
• Additional training in electrical troubleshooting, controls/VSD, pneumatics/hydraulics is a plus.
• Strong troubleshooting skills across mechanical (pumps, bearings, seals, lubrication, overheating/vibration) and electrical/controls topics (sensors/I-O, wiring diagrams, fault codes, basic control logic, VSD/PLC interfaces).
• Ability to read and interpret technical documentation (service manuals, wiring diagrams, error logs) and translate findings into clear actions for the field.
• Understanding of commissioning/service basics, safe work practices, and how technical decisions impact downtime, parts usage, and invoicing/warranty.
• Structured problem solving, strong ownership, and ability to prioritize multiple cases under time pressure.
• Strong communication skills; capable of guiding technicians remotely and delivering training/coaching to Customer Centers and distributors.
• Customer-oriented, collaborative, and disciplined escalation behavior toward global support/product company where required.
• Good computer skills (documentation, reporting, collaboration tools); ERP/service tools experience is an advantage.
• English required; Spanish and/or French is a plus (depending on region).
• Valid driver's license; willingness to travel as required and work in industrial environments.
• Own complex technical cases from intake to closure for VTS Aftermarket (remote support and, when needed, on-site support).
• Coordinate cross-functionally (FSEs, Customer Centers, distributors, Supply Chain) and escalate to Product Company/Global Support with complete technical evidence and clear problem statements.
• Strengthen service execution by providing practical troubleshooting routines, commissioning/service guidance, and reusable technical documentation (checklists, known issues, standard recommendations).
• Reduce repeat incidents by ensuring consistent technical methods and clear communication standards across the service organization.
• Deliver coaching/training to Field Service, Customer Centers and distributors to improve first-time-fix, safety behavior, and correct application of service procedures.
• Ensure structured failure/incident/warranty reporting and contribute to reliability improvements through trend observations and follow-up on corrective actions.

We encourage you to apply even if you don't meet every single requirement. We value diverse experiences and perspectives and are excited to see what you bring to the role.

At Atlas Copco Group, we are committed to fair and equitable compensation. Compensation is determined based on the position and its responsibilities, without regard to gender, race, ethnicity, religion, physical ability, sexual orientation, marital status, or any other protected characteristic. Our compensation offering is designed to be locally relevant, competitive, and aligned with the expectations of current and future talent.

Beyond compensation, we believe that a rewarding career is about having opportunities to learn, grow, contribute, and develop in an environment built on trust, collaboration, and continuous improvement. At Atlas Copco Group, we support our people in building long-term careers while making a meaningful impact through their work.

If you are local to the area, this role requires you to work on-site at our office in Michigan City IN, United States (US). You will be part of a dynamic team and enjoy the benefits of face-to-face collaboration.

If you are not local, this role offers a hybrid working arrangement, allowing you to split your time between working remotely and being on-site at our home officein either Michigan City, IN or Denver, NC.

Your career grows through your skills, your curiosity, and the people you work with. You join a global network where we learn from each other and share knowledge openly. We focus on longterm development and encourage you to explore new ideas that help us move forward. Innovation is part of how we think and act - we test, improve, and use what we learn to create solutions that matter. You can make a meaningful impact by contributing with your insights and taking ownership of your work, supported by flexible ways of working and leaders who empower you.

Our selection process includes interviews and, for some roles, skills assessments that help us gain a deeper understanding of your profile. We look forward to getting to know you, learning about your strengths, and discussing how you can grow with us. If you have questions during the process or need support, please contact us:

Talent Acquisition:Melissa Barrier