Benefits Administrator

Aquent is proud to partner with a leading organization in the financial services sector, a company deeply committed to empowering individuals and families to achieve financial well-being and security. This innovative client is dedicated to fostering a healthy and thriving workforce by delivering comprehensive and impactful solutions.

Are you ready to step into a pivotal role where your work directly impacts the daily lives and security of countless employees? We are seeking a highly motivated and detail-oriented professional to join our client's team, focusing on the dynamic world of employee benefits and wellness. In this position, you won't just administer plans; you'll be instrumental in shaping the overall employee experience, ensuring access to vital resources, and cultivating a vibrant culture of health. Your expertise will be the crucial link, ensuring precision and efficiency in benefit delivery, driving compliance efforts, and championing initiatives that truly make a difference.

Your Day-to-Day Impact

• Collaborate effectively with insurance carriers to ensure the seamless operation of health and welfare programs.
• Review and expertly respond to routine HR inquiries and cases within Workday, adhering to established procedures, and skillfully triage more complex issues for swift resolution.
• Provide crucial support for the annual employee enrollment process, including meticulous testing, thorough quality checks, and precise proofreading.
• Assist with essential activities related to government forms and filings, such as Form 5500 and PCORI, and support critical compliance requirements like COBRA and ACA reporting.
• Review and maintain employee benefits communications materials, including updating the internal website to ensure information remains current, accurate, and easily accessible.
• Serve as a reliable and knowledgeable point of contact for Human Resources colleagues regarding all benefit-related inquiries.
• Process expense reports with precision, accurately calculate fees and premiums, and prepare invoice payments for various benefit plans.
• Compile essential census and benefits reports for both internal stakeholders and external business partners.
• Assist in coordinating engaging wellness and total rewards activities and programs, such as blood drives, biometric screenings, and flu shot clinics, enhancing employee well-being.
• Act as the primary point of contact for death claims, compassionately guiding beneficiaries through the claims process and collaborating with the team on retirement-related aspects.
• Provide dedicated support for retirement operations as needed, contributing to the broader scope of employee financial well-being.

What You'll Bring (Must-Have Qualifications)

• Bachelor's Degree or equivalent professional work experience.
• Exceptional communication skills, both written and verbal, coupled with a strong customer service orientation.
• A client-centric approach, consistently seeking and implementing opportunities for continuous improvement.
• Outstanding attention to detail and an unwavering commitment to accuracy in all tasks.
• The ability to excel both independently and as a collaborative, supportive team member.
• Proven problem-solving skills combined with a proactive approach to identifying and resolving challenges.
• Adaptability and resilience to thrive and succeed in a fast-paced, dynamic environment.
• Excellent analytical and critical thinking skills to interpret complex data and make informed decisions.
• Working knowledge of MS Office applications, including Excel, Word, and PowerPoint.

Bonus Points (Nice-to-Have Qualifications)

• Experience working specifically in Employee Benefits and Wellness programs.