Marketing Operations & Production Manager

Manage the end-to-end production workflow for Pride's in-house marketing initiatives, including print, digital, video, photography, and vendor coordination and overseeing workflow for a broader marketing team

*Lead and mentor direct reports while managing overall marketing workflow

*Oversee intake, prioritization, and execution of all marketing projects from concept through delivery

*Navigate ambiguity by clarifying project requirements and making informed decisions when information is incomplete

*Adjust timelines and priorities as needed to accommodate changing business needs without compromising quality

*Work closely with stakeholders to define project requirements, create briefs, scopes, and objectives

*Maintain and update the annual marketing calendar

*Lead weekly creative project check-in meetings with design, web, and digital teams

*Serve as the main point of contact for communication between internal departments

*Proactively communicate progress and obstacles to ensure timelines are met

*Take ownership of follow-up and escalation needs

*Ensure all projects are completed on time and quality checked

*Determine resources required for each project

*Coordinate assets for sales collateral, photography, video shoots, digital campaigns, and web projects

*Manage rounds of proofing, printing, and delivery

*Utilize project management platforms (Monday.com, Asana, etc.) for planning, tracking, and reporting

*Advocate for best practices in workflow efficiency

*Collaborate on post-project analysis to identify improvements for future initiatives

*Staff management including documenting and communicating objectives, positively impacting employee morale, motivating team members, conducting performance appraisals, and appropriately addressing individual or group performance issues

*Ensure all safety and security rules are strictly observed and any accidents, incidents or injuries are promptly reported to management

*Complete the annual CTPAT Security Training

*Assign, train, and develop staff based on experience and departmental goals

*Develop goals and objectives, and measure outcomes to ensure goals are met

*Focus on continuous improvement, and consistently demonstrate good business judgment

*Develop a "Strong 2nd" for your area of responsibility

*Work effectively with all Pride departments to exceed internal and external expectations

*Pride retains the discretion to modify duties and/or assign other duties as necessary

*Must be a self-starter, friendly, team player, professional, detail-oriented, and honest

Must have the ability to:

*Multi-task, problem-solve, and prioritize in a fast-paced working environment

*Guide, direct, and motivate staff

*Develop and meet project timelines

*Work with ambiguous or incomplete information, make sound decisions, and move projects forward despite uncertainty

*Clarify details and fill gaps proactively through problem-solving and resourcefulness

Must have:

*Relentless drive to achieve advancement and continuous improvement

*Strong emotional intelligence and collaboration

*Excellent leadership and relationship building skills

*Strong organizational and project coordination skills

*Excellent verbal, written, and presentation skills

*Intermediate working knowledge of Microsoft Office Word, Excel, and PowerPoint

*Strong working knowledge of Monday.com project management system preferred

*Working knowledge of digital asset management (DAM) systems, Canva, and Adobe Suite preferred

*At least 5 years of experience in project or production management within a marketing environment

*At least 5 years of hands-on experience with project management software

*At least 2 years of experience with supervising at least 2 staff members preferred

*At least 2 years of agency experience highly preferred

*High School Diploma or GED

*Bachelor's Degree in Marketing, Communications, Business Administration, Project Management, or a related field preferred

*Must be legally authorized to work in the United States without sponsorship now, or in the future

*This job description is not intended to be all-inclusive

*This is a safety sensitive position

*In exceptional circumstances, some of the physical requirements of this position may be modified or eliminated as a reasonable accommodation for a person with a disability as defined by the Americans with Disabilities Act

Pride Mobility Products/Quantum Rehab is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, physical or mental disability, protected Veteran status, age, or any other characteristic protected by federal, state, or local law. Pride Mobility Products/Quantum Rehab is an Affirmative Action Employer with obligations under VEVRAA and Section 503 of the Rehabilitation Act of 1973 for protected veterans and individuals with disabilities.

If you are a person with a disability, a disabled veteran, or require a reasonable accommodation or assistance in completing an application for employment, please contact our human resources department at 1-800-800-8586 x1250.