Dispatcher

Shuttle Dispatcher

LAZ Parking | Transportation Operations | Full-Time | Non-Exempt

Coordinate Service. Support Drivers. Keep Operations Moving.

At LAZ Parking, our people are the foundation of our success. As a Shuttle Dispatcher, you play a critical role in ensuring safe, reliable, and efficient transportation operations.

This position serves as the central communication hub for transportation operations, coordinating shuttle movements, supporting drivers, monitoring service levels, and ensuring passengers receive dependable transportation services. You will work closely with drivers, supervisors, operations leadership, and customers to maintain service efficiency while responding quickly to changing operational needs.

Whether you are looking to expand your transportation operations experience, strengthen your dispatching and logistics skills, or build a career with a growing organization, LAZ Parking offers an opportunity to make a meaningful impact every day.

Why Join LAZ Parking?

• Opportunity to support critical transportation operations
• Career growth and advancement opportunities
• Paid training and development opportunities
• Team-oriented and supportive culture
• Fast-paced and engaging work environment
• Opportunity to develop logistics, dispatching, and transportation management skills
• PayActiv, access earned wages before payday
• Employee Assistance Program (EAP)
• Health coaching and wellness resources
• Employee recognition and development programs
• Free company uniforms

Full-Time Benefits

• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Paid Time Off (PTO)
• Short-Term Disability Coverage
• Long-Term Disability Coverage
• Life Insurance Options

Part-time employees averaging at least 25 hours per week may become eligible for full-time benefits after six months of employment.

About LAZ Parking

At LAZ Parking, we often say it's not what we do, it's the way we do it.

As one of the largest and fastest-growing parking and transportation management companies in the country, our success is built on exceptional service, operational excellence, strong client partnerships, and investing in our people.

We believe in promoting from within, recognizing talent, and creating opportunities for employees to build meaningful careers. Our culture is centered on accountability, respect, teamwork, and continuous improvement.

At LAZ, parking is our industry, but people are our passion.

Schedule & Work Environment

This position supports transportation operations and may require working mornings, evenings, weekends, holidays, and varying shifts based on service demands.

Shuttle Dispatchers operate in a fast-paced environment requiring frequent communication with drivers, supervisors, customers, and operational leadership. The role combines office-based dispatch responsibilities with occasional field interaction to support transportation operations.

The Spirit of the Position

As a Shuttle Dispatcher, you are a transportation coordinator, operational problem solver, and communication specialist.

You are responsible for helping ensure passengers receive safe, efficient, and reliable transportation services by coordinating shuttle movements, managing schedules, communicating with drivers, and supporting operational efficiency.

Success in this role requires strong organizational skills, sound judgment, attention to detail, and the ability to remain calm under pressure while balancing multiple priorities in real time.

You bring professionalism, accountability, responsiveness, and a customer-focused mindset to every shift.

What You'll Do
Dispatch Coordination

• Assign and dispatch shuttle vehicles to support efficient and reliable transportation service.
• Monitor service levels, route performance, and vehicle deployment.
• Communicate with drivers regarding route adjustments, passenger needs, break schedules, and operational updates.
• Track shuttle locations and schedules to help maintain service consistency.
• Anticipate and respond to potential service delays or disruptions.
• Support operational continuity during traffic, weather, or other service impacts.

Scheduling & Route Management

• Coordinate shuttle schedules based on service demand and driver availability.
• Optimize routing and deployment to improve operational efficiency.
• Adjust schedules and route assignments as operational conditions change.
• Monitor driver break compliance and workforce coverage requirements.
• Support labor utilization and staffing efficiency initiatives.
• Assist with transportation planning and service adjustments.

Communication & Customer Support

• Serve as the primary point of contact for drivers and operational teams.
• Provide timely information regarding schedules, delays, service updates, and route changes.
• Respond to passenger inquiries and transportation-related concerns.
• Communicate operational issues and service concerns to leadership.
• Support coordination between transportation, maintenance, and operational teams.
• Maintain clear, professional, and effective communication at all times.

Recordkeeping & Reporting

• Maintain accurate records of passenger requests, driver assignments, schedules, and break periods.
• Complete and maintain dispatch logs and operational documentation.
• Prepare daily, weekly, and monthly operational reports.
• Track and document delays, incidents, service interruptions, and operational challenges.
• Ensure reporting accuracy and proper documentation standards.
• Assist with operational audits and compliance reviews as needed.

Safety & Compliance

• Monitor transportation operations for compliance with company procedures and safety requirements.
• Support adherence to transportation regulations and operational standards.
• Coordinate with maintenance teams regarding vehicle issues and service needs.
• Report safety concerns and operational risks promptly.
• Assist with incident response and operational recovery efforts.
• Promote a culture of safety throughout the transportation operation.

Team & Operational Excellence

• Support supervisors and managers in achieving operational goals.
• Assist with transportation initiatives and service improvement efforts.
• Demonstrate urgency, professionalism, and accountability.
• Support a positive, team-oriented work environment.
• Perform additional duties and operational assignments as required.

Who You Are
Organized

You excel at managing multiple priorities while maintaining accuracy and attention to detail.

Calm Under Pressure

You remain focused and professional in fast-paced, constantly changing environments.

Problem Solver

You identify issues quickly and implement practical solutions.

Strong Communicator

You communicate clearly and effectively with drivers, leadership, and customers.

Customer-Focused

You understand the importance of reliable transportation service and positive customer experiences.

Team-Oriented

You work collaboratively while also being able to operate independently.

Qualifications
Required

• Previous dispatch, transportation, logistics, customer service, or operational coordination experience.
• Ability to meet required speaking and listening assessment standards.
• Strong organizational and multitasking abilities.
• Strong communication and interpersonal skills.
• Ability to work effectively under pressure and manage competing priorities.
• Ability to make independent decisions and exercise sound judgment.
• Proficiency with Microsoft Office applications.
• Ability to learn dispatch software, GPS systems, and transportation technologies.
• Ability to communicate effectively in English.

Preferred

• Prior dispatch experience in transportation, logistics, parking, shuttle, transit, or fleet operations.
• Familiarity with transportation regulations and safety standards.
• Experience using dispatch software, GPS platforms, and fleet management systems.
• Experience supporting large-scale transportation operations.
• High school diploma or GED.

Physical Requirements

This position requires the ability to:

• Work on a computer and monitor for extended periods.
• Sit, stand, and walk throughout the workday.
• Lift, push, and pull up to 30 pounds.
• Bend, stoop, squat, and move frequently throughout a shift.
• Perform repetitive motions associated with typing, radio communications, and dispatch activities.
• Work indoors and occasionally outdoors in varying environmental and weather conditions.
• Communicate effectively by phone, radio, computer systems, and in person.

Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Coordinate Service. Support Drivers. Keep Passengers Moving.

If you enjoy problem-solving, thrive in fast-paced environments, and want to play a critical role in transportation operations, we'd love to hear from you.

Join LAZ Parking and help deliver safe, reliable, and efficient transportation services while building a rewarding career in operations and logistics.

FLSA Status: Non-Exempt

LAZ Parking is an Equal Opportunity Employer and participates in E-Verify. Equal employment opportunities are provided to all employees and applicants without regard to any characteristic protected by federal, state, or local law.