Administrative Specialist (Per Diem)

Description

Your passion belongs at UNC Health. Join more than 56,000 teammates working together to improve the health and well-being of the communities we serve across North Carolina.

ADMINISTRATIVE SPECIALIST PER DIEM
Return Patient Access - NC Cancer Hospital

JOB SUMMARY:

Under general supervision of the Oncology leadership, our Administrative Specialist Per Diem will work as needed in all administrative areas within Oncology, including Registration, Return Scheduling, New Intake, and the Communication Center. Locations include the NC Cancer Hospital, Hillsborough, and Parkline departments.

RESPONSIBILITIES INCLUDE:

Responsibilities will vary per departmental needs. General responsibilities include:

• Registering/scheduling patients by completing check-in/out processes
• Complex coordination of appointments
• Requesting external records
• Departmental daily reports
• Answering calls
• Sorting faxes
• Scanning documents
• Responding to messages
• Other general duties as assigned

Education Requirements:
* High School diploma or GED
Licensure/Certification Requirements:
* No licensure or certification required.
Professional Experience Requirements:
* Two (2) years of clerical or administrative experience
* If Bachelor's degree, no years of clerical or administrative experience
* If Associate's degree, one (1) year of clerical or administrative experience
Knowledge/Skills/and Abilities Requirements:
* Customer Focus: makes the customer and their needs their top priority and goes the extra mile to satisfy their customers. Demonstrates the ability to resolve customer problems. Technical expertise: understands the technical aspects of one's job. Effectively uses Microsoft office products in order to produce reports and documents. Demonstrates the ability to learn and master the scheduling system as appropriate Coachability: Receptive to feedback, willing to learn and embraces continuous improvement Accountability: Manages performance to meet expected results. Works to meet the internal/external customer requirements. Fiscal responsibility: Understands the insurance process and seeks to make the best decision/referral in the interest of the customer. Understands the relationship of the budget and resources to the strategic plan. Coaching: Shares information, advice and suggestions to help others to be more successful. Provides appropriate support and acts as a resource depending on the situation and capabilities of the employee. Conflict Resolution: Uses appropriate interpersonal styles and methods to reduce tension or conflict between two or more people. Finds agreement on issues and follows through on implementation Solving Problems: Uses logic and intuition to arrive at decisions or solutions to problems that achieve the desired outcome.

Legal Employer: STATE

Entity: UNC Medical Center

Organization Unit: Oncology Return Patient Access

Work Type: Per Diem

Standard Hours Per Week: 10.00

Salary Range:$19.12 - $27.17 per hour (Hiring Range)

Pay offers are determined by experience and internal equity

Work Assignment Type: Onsite

Work Schedule: Day Job

Location of Job: US:NC:Chapel Hill

Exempt From Overtime: Exempt: No

This is a State position employed by UNC Health Care System with UNC Health benefits. If, however, you are presently an employee of another North Carolina agency and currently participate in TSERS or the ORP, you will be eligible to continue participating in those plans at UNC Health.

Qualified applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, genetic information, disability, status as a protected veteran or political affiliation.

UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email applicant.accommodations@unchealth.unc.edu if you need a reasonable accommodation to search and/or to apply for a career opportunity.