Coordinator Retail Services - Gift Shop

Summary:

Oversees daily operations of CSV hospital Gift Shop as a fundraising enterprise for the Hospital Foundation and service area for patients, visitors and associates. Responsibilities include but are not limited to sales, training and staffing, scheduling, purchasing, merchandising, developing and implementing periodic promotional events, bookkeeping, invoices and bill paying, maintaining POS system, stocking and inventory, advertising, as well as communicating regular sales and expense reports to Service Excellence and Foundation Directors.

Responsibilities:

• Collaborates with Service Excellence Director to develop and implement strategy to ensure delivery of quality service at the budgeted level of resources.
• Works to meet regular revenue and cost goals, seeking ongoing improvements and new ideas.
• Effectively manages POS system to track sales, inventory and stock, working to minimize loss.
• Enters all expense records and activities into financial software and pays bills and tracks expenses and reimbursements or other income using an ongoing, regular system for bookkeeping.
• Works with bookkeeper to reconcile accounts and create monthly Balance Sheets and Profit and Loss data which are reported to Service Excellence and Foundation Directors regularly.
• Maintains good vendor relations, paying bills on time and communicating clearly on orders and invoicing.
• Creates folders to archive income and expense papers for ongoing paper history.
• Tracks and analyzes income and expense trends as business health indicators and adjusts practices to correct problems and make improvements.

Requirements:

Education:

• High School diploma or GED required, Associate's degree in business preferred or 4 years of supervisory retail experience in lieu of Associate's Degree

Experience:

• Minimum 2 years retail supervision including experience in the areas mentioned in the SKILLS section
• Must possess strong retail and management skills
• Effective communication with a diverse group of people
• Excellent customer service skills that reflect AIDET and other customer satisfaction practices
• Ability to develop and implement sales strategy to maximize profit and ensure customer satisfaction
• Oversee FT and PT staff motivation, scheduling and communication
• Strong organization and social skills
• A solid understanding of basic principles of selling, merchandising, record keeping and inventory lifecycle and control
• Knowledge of customer base
• Ability to create and implement periodic or seasonal sales promotions to maintain interest and sales energy
• An upbeat, positive attitude.

Licenses, Registrations, or Certifications

• N/A

Work Schedule:

4 Days - 10 Hours

Work Type:

Full Time