Retail Service Center Manager

Galls proudly serves America's Public Safety and Military professionals with the broadest selection of uniforms, equipment and solutions along with relentless service. Over one million Law Enforcement, Firefighting, Emergency Medical, Federal, Military, Corrections, Security, Postal, Public Transportation, and other essential workers each year trust Galls as their service provider.

The Branch Service Center Manager manages the development of a professional service center support team to ensure achievement of service center revenue targets, operational goals and 100% customer satisfaction.

Essential Duties and Responsibilities include the following. Other duties may be assigned to meet business needs.

• Manage the Service Center Team at the Atlanta location
• Ensure excellent customer experiences
• Responsible for successful daily opening and closing of service center location
• Obtains merchandise requested by customer or receives merchandise selected by customer

• Assists Service Center Specialists with point of sale transactions as needed
• Responsible for ensuring accurate reconciliation and deposits of cash at Service Center
• Keeps required financial records for Service Center
• Ensures Service Center maintain proper inventory levels
• Writes schedules and hires to ensure proper staffing levels for Service Center
• Maintains required personnel records and files in accordance with Company policy
• Holds Service Center Team accountable to adhering to company policy and excellent customer service levels
• Provides feedback to Service Center Team on performance
• Partners with Program Manager and/or Human Resources on employee relations issues
• Reports regularly business metrics to Program Manager and make recommendations on adjustments as needed

Qualifications/requirements:

• 2+yrs previous retail or customer service experience
• Ability to read, write and communicate effectively to customers and employees
• Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations
• Must be able to work with minimum amount of supervision under pressure situations
• Strong people management skills
• 1-2 years of sales management experience preferred
• BA or BS Degree preferred

EOE/Veterans/Disability