New

Customer Service

Spectraforce Technologies
United States, Florida, Lake Mary
610 Crescent Executive Court (Show on map)
Jul 24, 2026
Position Title: Customer Service Work Location: 1101 Greenwood Boulevard, Lake Mary, FL Assignment Duration: 05 Months Customer Service phone agent to receive inbound calls from customers for supply orders or additional questions and perform outbound calls to the customer. This role is a Customer Service role as well and includes some technical support on equipment. Knowledge of Apple products is a plus. Top 3 skills you're looking for on resume: Time management, professional communication with good phone etiquette, detail, and team-oriented Interview process: Video Interview via Teams Messenger. Additional information: Someone that will handle the customer supply order calls, make outbound calls for customer follow-ups, maintain customer records, and follow work instructions. Principle Responsibilities The following reflects management's definition of essential functions for this job but does not restrict the tasks that may be assigned. Management may assign or reassign duties and responsibilities to this job at any time due to reasonable accommodation or other reasons. Receive inbound calls from customers for supply orders or customer support Responsible for sustaining call center expectations Maintain patient records and verifies account accuracy Responsible for maintaining patient reorder compliance cases Responsible for achieving and maintaining department KPIs Completes cases and activities per department standards Maintains patient records and verifies account accuracy Actively participates in and attends department meetings Communicates prescription revision request to clinic support teams Contacts referrals to complete new patient welcome calls Coordinates customer returns Follows all regulatory policies, procedures, privacy, and security standards in accordance with government agencies including all HIPAA requirements Required Qualifications High School diploma or equivalent Minimum of one year of Customer Service experience Communicate clearly and concisely, both in writing and verbally with others in a professional manner Strong computer skills, proficiency navigating multiple websites and platforms Knowledge of apple and android devices Proficient with Microsoft office programs; Outlook, PowerPoint, and Excel Ability to use thinking and reasoning skills to solve problems as well as work with other teams within the VAD department to successfully accomplish daily tasks Preferred Qualifications 2-3 years working in a call center environment Associate degree or equivalent work history Spanish Speaking Preferred Some data processing experience preferred Capability of typing 40 wpm Physical Requirements/ Competencies Must be able to work at a computer workstation for extended periods of time Excellent interpersonal and phone etiquette skills Detail & Team Oriented Professional communication Skills Time Management Skills Position is offered by a no fee agency.