IT Infrastructure and Operations Analyst - America

At Barilla, we believe that every great journey begins with passion and a bold vision. From our humble beginnings in 1877 in a small shop in Parma, Italy, we've blossomed into a global leader in the food industry, guided by our commitment to progress and excellence.

Today, Barilla is an international group present in more than 100 countries and we are proud to be recognized as the world's top food company by reputation. With 22 beloved brands in our portfolio, we are world leader for pasta, the number one choice for ready-made sauces in Europe, leader for bakery products in Italy, and for crispbread across Scandinavia with Wasa.

Our success story is written by a passionate team of almost 9,000 dedicated employees across 30 plants and offices worldwide, all united by a shared mission to nourish the future with purpose and passion.

Are you ready to add your unique flavor to our journey?

The main responsibility of the IT Infrastructure and Operations Analyst is to assist in the installation, configuration, maintenance and monitoring server infrastructure to ensure optimal performance, security and availability, as well as providing basic network support, and serving as backup helpdesk coverage when the primary helpdesk technician is unavailable.

This is a hybrid role based out of Northbrook, IL.

• Assist with the installation, configuration, and maintenance of Windows and Linux servers.
• Perform routine system updates, patches, and security maintenance, while following change management procedures.
• Assist in troubleshooting server, storage, and network issues.
• Monitor backup processes, perform restore tests, and remediate backup issues.
• Provide support for AWS S3 buckets for backup system.
• Maintain server documentation such as deployment and decommissioning checklists.
• Support virtualization platforms and perform periodic maintenance on them.
• Participate in disaster recovery testing and recovery.
• Provide first-level support network connectivity issues.
• Assist with server and network installations, upgrades and documentation.
• Lead small to medium-sized infrastructure projects on time and within budget.
• Support other systems such as network, telephony, and video conference as needed.
• Ensure that ISO KPIs are calculated and reported (e.g. backup success ratio, etc.).
• Perform assigned activities on the recovery test calendar in a timely fashion.
• Serve as backup helpdesk support when the primary helpdesk technician is unavailable. Some helpdesk support may be for remote sites.
• Image and deploy PCs to end users.
• Support user account management, permissions and access control, including set up of Azure MFA.
• Assist senior staff with security remediations identified by security team.
• Update and maintain inventories of PCs, mobile devices, network gear and servers per ISO27001 processes.
• Complete periodic reviews of inventories.
• Follow all other processes and procedures as defined by the local and global IT departments and Company policy.
• Maintain relationships with global IT, local IT, and employee user community.
• Follow all governance guidelines and procedures of IT.
• Other duties as assigned.

• Bachelor's degree in information technology, computer science, engineering, other technical field or specialized training / equivalent work experience
• Excellent communication and interpersonal skills
• At least 2 years of experience managing server or other Infrastructure or related projects.
• At least 1 year experience working with cloud computing, preferably with Microsoft Azure and Microsoft O365
• Demonstrated ability to manage multiple initiatives concurrently
• Experience with VMware or other hypervisor.
• Experience with Windows Server 2022 or 2019, system patching and basic server maintenance.
• Experience with Windows 11 and MS Office, and Office 365 including Outlook.
• Experience creating and deploying operating system images
• Experience using Microsoft Endpoint Configuration Manager or similar system
• Experience deploying software with Microsoft Endpoint Configuration Manager or similar system
• Experience providing helpdesk support to usersAzure or other cloud certification a plus
• Experience providing remote support via various methods
• Experience building servers and working with virtualization a plus.
• Experience supporting a data center in a virtual environment a plus.
• Experience working in a global environment is a plus
• SAP support experience a plus
• Experience with Networking and Cisco equipment a plus
• Cisco CCNA certification a plus
• Domestic and Internationally travel may be required up to 20%.

As of the date of this posting, the estimated pay range for this role is XXX plus eligibility to participate in the annual discretionary bonus plan. The actual pay for the position will be determined by various factors, including but not limited to job-related experience, skills, education, location, and internal equity. This range may be subject to change over time.

Barilla strives to provide you and your family with a wide range of benefit options to support your overall health and financial well-being needs. This position qualifies for benefits that include medical, dental, and vision insurance, paid time off, a 401(K) plan with company match, life and disability plans, and an employee assistance program.

At Barilla, we are committed to creating an inclusive and equitable workplace where diversity in all its forms is valued and embraced. Our employment policies and practices are designed to ensure equal employment opportunities for all, regardless of age, race, color, citizenship, faith, religion, creed, gender, sex, pregnancy, gender identity or characteristics of expression, sexual orientation, marital status, genetic information, medical condition, protected veteran status, disability, or any other characteristic protected by law. Our commitment to equal employment stems from our unwavering belief that it is not only the right thing to do, but it is also a fundamental driver of innovation and business success.

Barilla is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or other characteristics protected by law.

Barilla America strives to make https://jobs.barillagroup.com/ accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance complete the application process, please contact accommodations@barilla.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.