Undergraduate Student Services Coordinator

The Opportunity

The Undergraduate Student Services Coordinator will join the Office of Student Services (OSS) at The Cornell Peter and Stephanie Nolan School of Hotel Administration. As a key member of the OSS team, this position plays an essential role in supporting the undergraduate student experience and ensuring the successful delivery of student programs and services.

This role will lead and support a variety of student-focused initiatives, including planning and executing events, advising undergraduate clubs and organizations, managing scholarship and award processes, supervising student employees, and providing administrative support to ensure the smooth operation of the OSS.

Key Responsibilities:

• Plan, coordinate, promote, and execute OSS events and programs in collaboration with campus partners.

• Serve as an administrative advisor for 10+ undergraduate clubs and organizations, providing guidance on planning, policies, and budget matters.

• Manage scholarship and award processes, including communications, application tracking, committee coordination, award logistics, and recognition events.

• Supervise 2-3 undergraduate student employees, including hiring, training, scheduling, task management, payroll approval, and performance feedback.

• Provide administrative support to the Director of Student Services, including project coordination, financial tracking, purchasing, and office operations.

• Support front office operations by providing responsive service and backup coverage for students, faculty, staff, and visitors.

This is a full-time (40 hours/week), two-year term endowed position based in Ithaca, NY, with the possibility of extension. This position is fully on-site. Work hours are 8:00am-4:30pm Monday through Thursday and 8:00am-3:30pm on Fridays.

About the Nolan Office of Student Services

The Office of Student Services is the central hub supporting the academic, professional, and co-curricular experience for all students in the Nolan School. OSS serves as a key connection point between students, faculty, and staff, ensuring a cohesive and supportive environment throughout the student journey.

What We Need

We are seeking a collaborative, detail-oriented team member who excels at building relationships, communicating effectively with leaders, and contributing to a team-oriented environment. Additionally, you will have:

• An Associates degree with four to six year's of experience or equivalent combination of education and experience.

• Technical Skills: Working knowledge of Microsoft Excel, Word, PowerPoint, and Outlook.

• Professionalism: Professional, punctual, and ethical approach in a highly visible, high traffic role.

• Multitasking: Ability to manage responsibilities effectively amid frequent interruptions.

• Reliability: Dependable and reliable with strong oral and written communication skills.

• Attention to Detail: High level organizational skills and strong attention to detail.

• Confidentiality: Ability to prepare clear written memos/emails and handle confidential information appropriately.

• Prioritization: Ability to recognize and prioritize work independently.

• Learning Agility: Ability to quickly acquire familiarity with office and School regulations, policies, functions, and personnel.

• Judgment and Initiative: Ingenuity and resourcefulness in handling administrative problems, with good judgment, tact, professionalism, and initiative.

If you possess these experiences and skills this may be the role for you! There are a few other qualifications we would view as incredibly helpful in this role, to include:

• Student Services Experience: Prior experience in student services or higher education administrative support.

• Systems Experience: Experience with Canvas, WordPress, Campus Groups.

A cover letter and resume are required for consideration for this position.

Rewards and Benefits

• This position is based in Ithaca, New York and fully on-site.

• Cornell receives national recognition as an award-winning workplace for our health, wellbeing, sustainability, and diversity initiatives.

• Our benefits programs include comprehensive health care options, generous retirement contributions, access to wellness programs, and employee discounts with local and national retail brands. We invite you to follow this link to get more information about our benefits: Understand Your Benefits | Working at Cornell.

• Our leave provisions include health and personal leave, three weeks of vacation and 13 holidays: Martin Luther King, Jr. Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Thanksgiving and the day after, and an end of the year winter break from December 25-January 1. To offer greater flexibility for observing faiths and traditions we also offer two additional floating holidays. Learn more about our generous leave provisions: Holiday and Accrued Time Off | Working at Cornell

• Cornell's impressive educational benefits include tuition-free Extramural Study and Employee Degree Program, tuition aid for external education, and Cornell Children's Tuition Assistance Program. Learn more about our extensive educational benefits: Education Benefits | Working at Cornell

• Follow this link to learn more about the Total Rewards of Working at Cornell: Total Rewards | Working at Cornell.

Visa Sponsorship is not available for this position.

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