Senior Representative, Sales

National Grid is hiring a Senior Energy Advisor Specialist in the NY Customer Sale and Solution team.

Job location will be in either Albany, Syracuse, Brooklyn or Hicksville NY office.

National Grid is a global leader in the energy industry that delivers safe, reliable and secure energy to homes, communities, and businesses. As a local based energy company, we are there when people need us the most, connecting people to the energy they need for the lives they live. The pace of change in society and our industry is accelerating, and our expertise and track record puts us in an unparalleled position to shape the sustainable future of our industry. To be successful we must anticipate the needs of our customers, reducing the cost of energy delivery today and pioneering the flexible energy systems of tomorrow. This requires us to deliver on our promises and always look for new opportunities to grow, both ourselves and our business.

This Senior Energy Advisor Specialist role is a hybrid position that is responsible for engaging National Accounts and trade allies across New York jurisdictions to drive energy efficiency and related initiatives that support National Grid's energy savings and revenue targets. The role will work closely with customers, trade allies and contractors to generate interest in and deliver National Grid programs, including Electrification, Weatherization, Heat Pumps, Energy Efficiency, EV Charging, and other offerings.

Serving as a trusted advisor and first point of contact, the Specialist will build strong relationships with customers and market partners, ensures awareness of available programs and services, and enables a positive, end-to-end experience that includes program support, customer liaison activities, field inspections, sales execution, and project management. As part of the Specialist role will research accounts, develop account plans, manage a strong sales pipeline, and deliver assigned sales and performance metrics through effective outreach, appointments, and close rates.

• Develop short- and long-term outreach and partner collaboration plans to effectively execute the delivery strategy and support the achievement of program goals
• Generate sales opportunities and appointments with National Account customers to achieve assigned targets.
• Follow up on leads and develop effective relationships with current and prospective trade allies, contractors and customers to explain and promote National Grid energy programs and services for the purpose of creating interest and generating new projects.
• Manage day-to-day relationships with customers, trade allies, industry contacts, and fellow specialist to understand and deliver appropriate solutions, in line with National Grid policies and processes.
• Work effectively within a deal team (National Grid Tech Sales, vendors, Account Manager, Corporate Affairs and other business units) to assist National Grid in the achievement of sales goals and other initiatives.
• Develop and maintain a technical understanding of energy efficiency services and measures that apply to programs, technologies and properties. Research primary data sources and analyses trends to support defining the approach and performance targets for the market.
• Gather required information and analyze energy-efficiency savings data using established tools, methods, and formats to assess current performance against targets; this includes conducting quality control, reviewing technical documentation and blueprints, applying product knowledge, and using savings and inspection tools.
• Ability to operate both independently and collaboratively within a dynamic team environment, coordinating project implementation, managing documentation in systems of record, and supporting data analysis and performance reporting.

• Proactively seek ways to improve our programs by soliciting customer and stakeholder feedback, researching/implementing best practices, exploring ways to streamline processes, and developing communication materials. This includes but is not limited to supporting a variety of internal stakeholders, such as regulatory, system information services, strategy, and program evaluation, sales, procurement, legal, corporate communications as requested.
• Utilize established sales tracking systems to track customer communications, application enters, project stages, savings, and etc.

• Bachelor's degree is preferred in engineering, business, marketing, communications, or other related discipline.
• 3+ years of experience in sales, account development or client outreach role.
• Possesses a general understanding of energy, utility and/or efficiency industry as well as experience in using Salesforce (CRM software) preferred.
• Demonstrates excellent communication and interpersonal skills with the ability to apply consultation procedures and negotiation skills using visual aids, data, or information to support line of reasoning.
• Experience of fact-finding including knowledge and understanding of where to find and how to present relevant information. Demonstrates initiative and resourcefulness and can investigate the situation beyond routine questioning.
• Strong collaboration, consultation and negotiation skills, use of visual aids, data or information to support line of reasoning, presentation to both technical and non-technical groups, superior organization skills, and successful experience developing and implementing outreach strategies are required.
• Self-starter, an ability to work both independently and as part of a highly dynamic collaborative team.
• Ability to adapt and tailor approach to wide variety of audiences and customers
• Demonstrates strong communication, problem-solving, and customer service skills, with close attention to detail and the ability to manage multiple priorities and perform effectively under pressure;
• Required travel 30% to 50% of the time to various customer locations including office, power plants and other sites, along with the ability to perform light physical activities.
• Valid driver's license is required with a safe driving history that meets National Grid's Safe Driver policy.