Customer Service Rep

The Customer Service Representative is an entry level employee with general knowledge of Customer Service principles, practices daily in front and back office duties, concepts, and theories. Assist customers with inquiries, issues, billing, and permitting needs daily. Handles payment collection, cash drawer balancing, contract initiation and maintenance, service order creation, and set up installment plans in a timely and efficient manner. Assist remote customers by answering calls in a timely and professional manner all while providing quality customer support. While most work is performed during normal business hours, unforeseen events occur that require overtime or extended work hours or travel/work in other customer service offices.

Key Responsibilities

• Champions a corporate culture that emphasizes transparency, integrity, safety, environmental responsibility, employee development, diversity and inclusion, customer service, and operational excellence.

• Perform functions necessary to achieve accurate and timely function initiatives required to achieve efficiency, effectiveness, and innovation objectives.

• Achieves a proficient level of computer proficiency, applications and programs.

• Applies analytical skills to collect and analyze information, problem solving and fact based decisions.

• Participates in all training and system upgrades, applying skills and knowledge with guidance.

• Perform assigned duties in accordance with the organization Mission, Vision and Core Values statements and provide the customers with exceptional service in accordance with the customer service standards.

• Maintain knowledge of and compliance with all Policy/Procedures and internal controls.

• Maintain a high degree of confidentiality with customer's information.

• Provide regular updates on assigned task (checklist) and collaborates with Team Lead/Supervisor/Senior Staff.

Qualifications
Required Education, Skills & Experience

• Secondary/High School Diploma

• 1+ years of related experience

• Cash handling experience required

• Strong business acumen pertaining to the Utility industry

• Knowledge of leading practices for their practice area

• Planning and project management skills

• Willingness and ability to learn new technologies on the job

• Proficient at functioning effectively within a team environment, present ideas and opinions in a respective and collegial manner

Primary Competencies
BEHAVIORAL

• Balances stakeholders

• Action Oriented

• Business Insight

• Communicates effectively

• Courage

• Demonstrates self-awareness

• Drives results

• Ensures Accountability

• Instills trust

• Nimble learning

• Plans and Aligns

• Strategic mindset

• Drives vision and purpose

• Safety

TECHNICAL

• Analytical skills Compliance

• Customer Service Delivery

• Customer System Operation

• Customer technical Support

May perform other duties as assigned.

Salary dependent on experience, skills, education, and training.