Loan Servicing Team Lead

This position may be located in Spokane, WA; Billings, MT or Sioux Falls, SD.

What's Important to You
We know your career is just one aspect of a meaningful, complex, and demanding life. That's why we designed our compensation and benefits package to provide employees and their families with as much choice as possible.

• Generous Paid Time Off (PTO) in addition to paid federal holidays.
• Student debt employer repayment program.
• 401(k) retirement plan with a 6% match.
• The health and happiness of the places we call home matter to us. Learn a little more about what we do for the communities we serve and why we want YOU to be a part of it.

We encourage you to apply. Reach for what you want and tell us why your work ethic and willingness to learn make you a natural fit for #TeamFirstInterstate.

SUMMARY
The Loan Servicing Team Lead (WA) is responsible for leading the setup, boarding, and maintenance functions for some or all of the Bank's loan products. This position will meet completeness, turn time, and accuracy requirements per established service level agreements, and may shift resources and responsibilities among tasks to ensure success.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Develops relationships across all levels internally and externally.
• Provides regular updates to team related to corporate, division, department updates, policy, guidelines, procedures, workflow changes, etc.
• Participates in project related activities as assigned.
• Promotes a team environment.
• Ensures all goals and departmental service standards are met.
• Consistently meets quality and data integrity standards.
• Recommends improvements and provides input to process improvements, policies, procedures, and technological changes and updates as needed to ensure an effective operating environment.

MANAGEMENT RESPONSIBILITIES

• Provides supervision, coaching, and training.
• Mentors employees and develops skill through one-on-one training and coaching.
• Maintains awareness of the status of workflow and adjusts staffing as needed.
• Reviews quality and integrity reports and takes action as appropriate.
• Sets and tracks to performance goals and quality service standards.
• Monitors and approves times entries.
• Responsible for staffing, including disciplinary issues, tracking of time off, vacations, etc.

QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

KNOWLEDGE, SKILLS AND ABILITIES

• Advanced personal computer skills with demonstrated knowledge of Microsoft Excel, Word, and Outlook.
• Self-starter and works with minimal direction.
• Strong verbal and written communication skills.
• Interpersonal skills and team oriented.
• Ability to meet deadlines.
• Ability to appropriately escalate issues requiring problem solving and decision making.
• Ability to resolve complex account issues with little assistance and assist team members.

EDUCATION AND/OR EXPERIENCE

• High School Diploma or General Education Degree (GED) required
• Bachelor's Degree preferred
• 4-6 years experience in a financial institution required
• Experience in consumer and commercial loan servicing preferred

PHYSICAL DEMANDS AND WORKING ENVIRONMENT
The physical demands and work environment are representative of those that must be met or encountered to successfully perform the essential functions of the job. In compliance with the Americans with Disabilities Act, the company provides reasonable accommodation to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

• Dexterity of hands/fingers to operate computer keyboard and mouse - Frequently
• Lifting - Occasionally (up to 10 lbs)
• Sitting - Frequently
• Overtime - Subject to business need
• Noise Level - Moderate
• Typical Work Hours - M-F (8-5)
• Regular and Predictable Attendance - Required

COMPENSATION & BENEFITS
We offer a competitive total compensation package including base salary and benefits. The anticipated pay range for this position is $28.19 - $43.74 per hour in WA and depends on a variety of non-discriminatory factors including, but not limited to, job-related knowledge, skills and experience, education, and geographic location. Additionally, this role is eligible to receive annual discretionary cash bonuses. Benefits available for this position include, but are not limited to, medical, dental, vision, short-term and long-term disability benefits and life insurance, flexible spending accounts, health savings account, employee assistance program, 401(k), Paid Time Off (new hires accrue at .069 per hours worked which equates to approximately 18 days per year inclusive of paid sick time) and up to 11 paid Federal holidays. Please note this information is provided for those hired in Washington only, and this role is open to candidates outside of Washington with compensation that aligns with your location. For more information regarding our benefits, please visit https://www.firstinterstatebank.com/company/about/employee-benefits.php