Patient Navigator - Gender Health Program, Urology (Westwood)

Serve as a Patient Navigator in the Urology clinic working to optimize the Gender Health Program patient experience by assuring smooth patient flow, all referral documents are accurate and obtained, patients understand next steps in the treatment process, patients are able to discuss insurance challenges and incumbent refers to appropriate unit and overall patient satisfaction. The incumbent will act as a customer service advocate within all aspects of patient care working in a team setting that provides communication support to patients, Gender Health Program physicians and staff.

Salary range: $30.36 - $43.49 hourly

Required:

• Ability to make
  independent judgments and to evaluate complex issues..
• Administrative abilities
  to resolve complex issues.
• Oral and written
  communication skills to speak with individuals of varying backgrounds to
  obtain and convey specific information.
• Skill in working
  independently with a minimal amount of direction.
• Ability to establish and
  maintain cooperative working relationships with physicians, staff,
  patients, and administrative personnel.
• Knowledge of contact
  persons in order to direct patients to appropriate departments in an
  effort to resolve issues and provide patient-related materials.
• Ability to speak to
  individuals using appropriate grammar and vocabulary to obtain
  information, explain policies and procedures.
• Working knowledge of gender
  affirming care
• Working knowledge of
  University policies, procedures, and forms as they relate to performance
  of job duties.
• Skill in performing duties
  with frequent interruptions and/or distractions.
• Computer skills should
  include working knowledge of Microsoft Word, Excel, and Outlook as well as
  experience with Electronic Medical Records
• Knowledge of insurance
  authorization and verification process.
• Skill in analyzing
  information, problems, situations, practices, and procedures.