Quality Assurance Business Systems Analyst

The Quality Assurance Business Systems Analyst provides both technical and administrative support to the Quality Assurance Department by developing and maintaining Microsoft Power Platform solutions while supporting the planning, coordination, administration, and continuous improvement of workforce training programs. This position combines business process analysis, training program management, data analytics, and application development to improve operational effectiveness, workforce readiness, and organizational performance.

The ideal candidate possesses strong analytical skills, experience developing solutions within the Microsoft Power Platform ecosystem, and the ability to independently manage multiple priorities while collaborating with stakeholders across the organization.

Essential Duties and Responsibilities

Microsoft Power Platform Development

* Design, develop, maintain, and enhance Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI.
* Develop and support Canvas and Model-Driven Power Apps utilizing Power Fx and modern UI/UX design principles.
* Create, modify, and troubleshoot Power Automate workflows utilizing JSON, OData queries, and system integrations.
* Design and develop Power BI reports, dashboards, and data models using Power Query (M) and DAX.
* Analyze existing applications, reports, and workflows to identify opportunities for improvements, automation, bug fixes, and feature enhancements.
* Support production applications with minimal disruption to operations and limited supervision.
* Maintain technical documentation, user guides, and system architecture documentation.
* Track, prioritize, and self-manage development tasks from project backlogs while communicating progress and changes to stakeholders.
* Collaborate with business users to gather requirements and translate operational needs into technical solutions.

Quality Assurance Training Program Support

* Assist with the design, planning, coordination, documentation, administration, and continuous improvement of Quality Assurance training programs and activities.
* Develop, maintain, and evaluate training plans, qualification maps, training materials, job aids, and instructional content.
* Coordinate training schedules, classroom logistics, facilities, and training events.
* Monitor training progress, maintain records, and ensure compliance with organizational training requirements.
* Conduct research and analysis to identify workforce development needs and recommend improvements to training programs.
* Collaborate with supervisors, department leaders, and subject matter experts to identify and address high-priority training requirements.
* Evaluate the effectiveness of training programs through data collection, surveys, reporting, and performance metrics.
* Provide technical assistance and guidance regarding training policies, procedures, and requirements.
* Create written and visual materials to support training delivery and workforce development initiatives.
* Assist with the development and dissemination of newsletters, announcements, and promotional materials related to training opportunities.

Data Analysis & Reporting

* Collect, analyze, and interpret training and workforce development data to support decision-making.
* Develop dashboards and reports to monitor training compliance, completion rates, qualification status, and program effectiveness.
* Identify trends, performance gaps, and opportunities for process improvement through data analysis.
* Present findings and recommendations to leadership and stakeholders.

Administrative Support

* Maintain digital and physical training records, files, and documentation.
* Perform general office administrative duties including document preparation, scanning, filing, and record management.
* Maintain training and conference rooms, ensuring supplies, equipment, and materials are available and organized.
* Support departmental initiatives and special projects as assigned.

Required Qualifications

* Bachelor's degree in Information Systems, Computer Science, Business, Education, Organizational Development, or related field; equivalent experience may be considered.
* Experience developing solutions using Microsoft Power Apps, Power Automate, and Power BI.
* Experience with Power Fx, Power Query (M), DAX, JSON, and OData queries.
* Experience creating dashboards, reports, and data visualizations.
* Strong analytical, problem-solving, and organizational skills.
* Ability to work independently, prioritize competing requirements, and manage multiple projects simultaneously.
* Strong written and verbal communication skills.
* Proficiency with Microsoft Office applications including Excel, Word, PowerPoint, and Outlook.
* Ability to collaborate effectively with technical and non-technical stakeholders.

Preferred Qualifications

* Experience supporting workforce development, training programs, or learning management systems.
* Experience with SharePoint, Dataverse, Microsoft Teams, and related Microsoft 365 technologies.
* Knowledge of instructional systems design, adult learning principles, or training program administration.
* Experience supporting Department of Defense, Navy, or government organizations.
* Familiarity with process improvement methodologies and business process automation.

Desired Characteristics

* Self-motivated and proactive.
* Strong attention to detail.
* Customer-service oriented mindset.
* Ability to take ownership of projects and drive them to completion.
* Comfortable working in both technical and administrative environments.
* Demonstrated ability to identify process improvement opportunities and implement practical solutions.

Salary: 65k+ dependent on education and experience