New

SRE/ APP Support

TEKsystems
$45.00 - $55.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, South Carolina, Fort Mill
Jun 09, 2026
Description We are seeking a highly motivated Recovery Engineer / Analyst to join our Production Services organization in a contract to hire capacity. This role is designed for a hands-on technical professional who thrives in high severity production incidents, enjoys problem solving, and is eager to grow into a long-term role within the organization. In this role, you will support and participate in major incident recovery, assist with troubleshooting and diagnostics, contribute to post incident reviews, and help improve operational resilience through documentation, analysis, and continuous improvement initiatives. You will work closely with experienced recovery managers, engineers, and domain teams across applications, infrastructure, and cloud platforms. This is an excellent opportunity for an engineer or analyst looking to build deep exposure to production operations, incident management, SRE practices, and observability in a fast-paced environment. Skills NOC, sre, DevOps, PowerShell, Python Top Skills Details NOC, sre, DevOps, PowerShell, Python Additional Skills & Qualifications Incident Response & Recovery Support * Participate in major and critical incident bridges, assisting with triage, diagnostics, and recovery activities. * Gather and analyze logs, metrics, and alerts to support rapid issue identification. * Help track actions, timelines, and stakeholders during active incidents. Troubleshooting & Analysis * Assist in identifying the impacted service, symptoms, and contributing factors during incidents. * Perform initial analysis using available diagnostics, observability tools, and documentation. * Escalate findings clearly to recovery leads and domain experts. Post Incident & RCA Support * Support post incident reviews and root cause analysis efforts by collecting data, timelines, and evidence. * Contribute to RCA documentation using structured analysis approaches (e.g., 5 Why, fault analysis). * Track follow up actions and ensure learnings are documented. Documentation & Runbooks * Create, update, and validate runbooks, SOPs, and recovery playbooks based on incident learnings. * Help ensure documentation is clear, current, and usable during high pressure situations. * Identify gaps in existing recovery documentation and propose improvements. Operational Improvement * Analyze incident trends and recurring issues to identify areas for operational improvement. * Provide feedback to engineering, observability, and automation teams on alert quality, diagnostics, and recovery steps. * Support initiatives that improve MTTD, MTTR, and recovery consistency. Learning & Growth * Learn and apply SRE and reliability principles under the guidance of experienced teammates. * Participate in training sessions, mock drills, and knowledge sharing activities. * Demonstrate readiness to take on increased responsibility as the role progresses toward full time consideration. ________________________________________ Technical Skills & Experience * Experience in production support, operations, NOC, SRE, DevOps, or application support roles Experience Level Intermediate Level Job Type & LocationThis is a Contract to Hire position based out of Fort Mill, SC. Pay and BenefitsThe pay range for this position is $45.00 - $55.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a hybrid position in Fort Mill,SC. Application DeadlineThis position is anticipated to close on Jun 20, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.