Project Coordinator/Technical Program Manager

Position: Technical Program Manager (TPgM) - Learning & Development Role
Location: Clarksville, TN
W2 Only - no sponsorship offered

Technical Program Management

Data Center Operations

Learning & Development background preferred

Summary: We are seeking a strategic and tactical Technical Program Manager (TPgM) to support our Data Center Operations team. The TPgM will play a crucial role by managing current learning and development program elements while also directly engaging in activities that advance long-term strategic projects. This position serves as a vital bridge between high-level strategy and day-to-day execution, focusing on the efficient achievement of operational goals and troubleshooting immediate challenges.

Key Responsibilities:
Program Management & Execution:
-Operations & Maintenance Qualification Programs: Oversee the upkeep of the Operations Qualification Program, including content management and playbook maintenance. Lead preparation, development, and progress tracking for the Maintenance Qualification Program
-New Product Introduction (NPI): Manage the NPI process by performing initial discovery, conducting needs analysis, and submitting recommendations for new initiatives.
-Project Execution: Develop key deliverables for NPI and other intake requests. Execute specific L&D project tasks such as content tagging, maintaining the content catalog, managing the training matrix, and developing heat maps.

Learning & Development (L&D) Coordination:

• L&D Center Management: Maximize the utilization of our L&D Centers through a multi-faceted approach that ensures accessibility, relevance, and engagement for all participants.
• Training Intake Management: Act as the primary point of contact for new training requests. Conduct initial discovery and needs analysis, submit recommendations, and support requestors through the DCOps decision-making process.

Technical Support & Escalation:

• Serve as the first line of defense for technical escalations related to L&D programs and systems, providing initial troubleshooting and support.

Ideal Candidate Profile:
Must-Have Criteria

• Technical Program Management: Proven experience in managing technical programs within a large-scale, critical operations environment (e.g., data centers, network operations centers, manufacturing).
• Solutions-Focused Problem Solver: Proactively identifies challenges and serves as the first point of contact for technical L&D escalations, using strong technical aptitude to provide initial troubleshooting and support.
• Strategic & Tactical Thinker: Ability to operate at both a strategic and tactical level, translating high-level goals into actionable plans and managing day-to-day execution.
• Exceptional Relationship Builder: Excels at building and maintaining positive working relationships with diverse stakeholders across all demographics, regions, time zones, and countries globally.
• Highly Adaptable & Flexible: Thrives in a fast-paced environment and can effectively manage competing priorities and deadlines with precision.

Strongly Preferred Criteria

• Learning & Development Background: A strong understanding of L&D principles and experience coordinating or developing training programs, especially for technical audiences.
• AI Savvy: Efficient in the use of AI tools like Gemini and ChatGPT to enhance productivity, analyze data, and support program-related tasks.
• Nice-to-Have Criteria
• LMS Administration Experience: Some exposure to interacting with a Learning Management System (LMS) from the administrative perspective.

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.