Commercial Collector II

Build Your Future Here:

Thinking of changing jobs or starting your career at a growing company with an award-winning culture? Well, you are in the right place. Join us on our journey to being the Best Community Bank in America. Our motto is Working Together. Building Success. and by joining Peoples Bank, we will work together to help you achieve your career goals, just like we help thousands of clients reach their financial goals.

Peoples Bank is one of the largest 150 banks in the United States with 130 full-service bank branches in Ohio, West Virginia, Kentucky, Virginia, Washington D.C. and Maryland. We also have Specialty Finance offices in Minnesota, Missouri and Vermont. Peoples Bank prides itself as a community bank and dedicates its resources to improving our communities. The Peoples Bank Foundation has donated over $8 million to local organizations since its inception in 2003.

We are proud to share national accolades that celebrate our company culture and recognize us as a great place to bank and work:

• American Banker Best Banks to Work For in 2021, 2022, 2023, 2024 and 2025
• Top Workplaces USA national award in 2022, 2023, 2024, 2025 and 2026
• Newsweek's America's Best Banks 2023 and 2024
• Newsweek's America's Greatest Workplaces 2024 and 2025
• Forbes America's Best Banks 2024 and 2025
• Forbes Best-in-State Banks 2020, 2021 and 2025
• TIME's America's Growth Leaders 2026 award winner

At Peoples Bank, we know that there is more to life than work. But we also understand that the quality of the work environment and employee benefits can greatly impact an associate's life. That's why we seek to create a great benefits package for our associates including: 401(k) retirement plan with an employer match, employee stock purchase plan, various education assistance programs such as student loan and tuition paydown/reimbursement, paid vacation, holidays, and much more. For full details of our benefits offerings, please visit: peoplesbancorp.com/about-us/find-a-career/

Job Purpose:

Ensures timely resolution of past due loan payments and performs collection activities and related loan servicing for more complex small business (branch based) and business banking loans. Devises and executes effective collection strategies designed to efficiently resolve loan delinquency, mitigate risk, and maximize recoveries while minimizing expense and maintaining excellent customer service. Provides guidance and coaching to the Commercial Collector I role.

Job Duties:

• Ensures timely resolution of past due loan payments and performs collection activities and related loan servicing for more complex small business (branch based) and business banking loans.
• Devises and executes effective collection strategies designed to efficiently resolve loan delinquency, mitigate risk, and maximize recoveries while minimizing expense and maintaining excellent customer service.
• Reviews and analyzes loan documents, loan payments, past dues, loan collateral and inspections, monetary compliance/defaults, covenant(s) compliance, financial statement reporting, maturities, forbearance agreements, bankruptcy, and other legal proceedings.
• Recommends workout solutions and/or loan modifications, implements orderly liquidation/exit or rehabilitation plans, manages foreclosures and repossessions.
• Initiates collection calls and resolves delinquencies while demonstrating proper phone etiquette, written and verbal communication skills.
• Provides guidance and coaching to the Commercial Collector I role.
• Collaborates with line of business partners to ensure proactive risk management and devises and implements strategy for delinquency reduction and over all asset quality improvement.
• Manages internal and external resources to effectively control expenses.
• Provides timely and accurate reporting to senior management.
• Adheres to bank's policies and procedures and complies with regulatory requirements.
• Coordinate and collaborates with attorneys to enforce rights and remedies, as necessary
• Handles administrative functions as needed for the Special Assets department. (CARM Pro updates, default/reservation of rights notice issuance, misc. correspondence)
• Will perform special projects as assigned.

Education, Job Skills and Qualifications:

• Associates degree or equivalent experience.
• 5+ years of experience in commercial collections or as a loan officer, workout banker, credit analyst, or underwriter preferred.
• Working knowledge of bankruptcy, lending laws and risks associated with troubled loans, state collection laws, foreclosure and Article 9 processes.
• Strong verbal and written communication skills.
• Strong problem solving and conflict resolution skills.
• Strong interpersonal skills.
• Highly organized and attentive to detail.
• Proven ability to exercise discretion and sound judgment.
• Proven ability to effectively communicate viewpoint and make independent decisions.
• Ability to work independently and to handle and prioritize multiple tasks.
• Ability to effectively coach and mentor less experience associates.
• Well-versed on bank's credit policies and procedures.
• Current on applicable banking laws, regulatory requirements and credit/risk management practices.
• Proficient with the Microsoft suite of products and commercial loan origination system software platforms.
• Some travel required; must have a valid driver's license for travel throughout Peoples Bank footprint of offices.

Basic Qualifications:

• Associates degree or equivalent experience.
• 5+ years of experience in commercial collections or as a loan officer, workout banker, credit analyst, or underwriter preferred.
• Some travel required; must have a valid driver's license for travel throughout Peoples Bank footprint of offices.

Equal Opportunity Employer M/F/Disabled/Vet;
If you are unable to complete this application due to a disability, contact humanresources@pebo.com to ask for an accommodation, alternative application process, or other inquiries.