Operations Specialist

Are you a highly organized and analytically minded individual ready to make a significant impact on energy sustainability? We're seeking a dynamic professional to join our team, playing a pivotal role in managing energy reduction programs. You'll be at the heart of operations, ensuring seamless execution from customer enrollment to event settlement, directly contributing to a more efficient and reliable energy system. This is an exciting opportunity to leverage your skills in a fast-paced environment, supporting critical initiatives that benefit communities.

**Key Contributions:**

* Support comprehensive customer enrollment workflows, including application tracking and coordination with internal teams and external participants.

* Maintain essential operational trackers and documentation to manage program activity throughout its lifecycle.

* Assist with seasonal ramp-up activities, ensuring enrollment readiness, and support post-season clean-up efforts.

* Serve as a primary point of contact for the team's shared inbox, triaging incoming requests and routing issues to appropriate team members.

* Respond to routine customer and stakeholder inquiries efficiently using established templates and procedures.

* Track open items diligently and follow up to ensure timely resolution of all inquiries.

* Support event calling activities during active periods, including pre-event checks, customer notification support, and post-event follow-up.

* Assist with monitoring event participation data, identifying and flagging anomalies or missing information for review.

* Provide critical operational support during time-sensitive grid events as needed.

* Contribute to settlement processing activities, including data validation, reconciliation, and updating settlement trackers.

* Review and investigate settlement discrepancies in close coordination with program leads.

* Prepare data files and summaries for settlements and internal reporting under guidance.

* Identify and propose opportunities to enhance documentation, tracking, and recurring operational processes.

* Establish and refine processes, policies, and procedures to optimize program operations and efficiency.

* Support ad hoc analyses and special projects as programs evolve and new needs arise.

**Required Skills & Experience:**

* High attention to detail and a proven ability to follow defined processes within a regulated environment.

* Strong written and verbal communication skills.

* Proficiency in Microsoft Office, specifically Excel (including VLOOKUPs, filters, and pivot tables).

* Exposure to Business Intelligence (BI) Tools, Databases, or additional analytical tools.

* Comfortable working across multiple workflows and priorities in a fast-paced operational setting.

* Must possess a Bachelor's Degree; a degree in Finance, Economics, Business, Accounting, Engineering, IT, Sciences, Environmental Studies, or a closely related field is preferred.

**Preferred Skills:**

* Experience with energy, utilities, or related operational programs.

* Experience supporting settlements, billing, incentives, or financial reconciliations.

* Ability to quickly learn new systems and adapt to changing program needs.

* Strong analytical skills with the ability to work independently with large datasets and operational trackers.

* A collaborative team player.

* Proven track record of meeting strict goals and deadlines for deliverables.

* Strong organizational skills.

**About Skill:**

Skill connects the best professional, IT, engineering, financial and administrative talent with the world's biggest brands. Our eligible talent get access to benefits such as health benefit contributions, retirement plans with match and flexible spending accounts.

Skill is an equal-opportunity employer. We evaluate qualified applicants without regard to age, race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.

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