Billing and Collections Lead - Retail

As the Coborn's Billing, Collections, and Revenue Cycle Lead, you will take ownership of the entire retail enterprise revenue cycle and accounts receivable functions, ensuring accurate revenue capture, billing, cash application, reconciliation, and collections across all stores and third-party sales channels.

In this hands-on leadership role, you will guide, coach, and inspire your AR and Revenue Cycle teams, drive process standardization, maintain strong internal controls, and partner with cross-functional teams to ensure revenue integrity, timely reporting, and cash flow performance.

If you thrive on leading high-performing teams and delivering measurable results, this is your opportunity to make a meaningful impact every day.

Position Location: This position is an in-office position, 4 days (Monday-Thursday) with the ability to work remotely on Friday.

Additional Duties Include:

• Own the full retail revenue and accounts receivable (AR) lifecycle from point-of-sale capture through billing, cash application, reconciliation, collections, and reporting
• Ensure accurate, timely recording of all retail sales, tenders, and customer transactions across stores and enterprise systems
• Maintain accountability for AR aging, working capital, and retail revenue-related internal controls
• Partner cross-functionally (Stores, Merchandising, Pharmacy, IT, Treasury, Finance) to support retail revenue operations and audit readiness
• Oversee enterprise retail sales processing, tender reconciliation, and reporting across all locations and business units
• Manage accounting for third-party and omnichannel retail revenue streams, ensuring completeness and timely reconciliation
• Develop standardized reporting tools for retail sales, tenders, and exceptions, and resolve variances to protect revenue integrity
• Lead AR and billing operations supporting retail and non-retail revenue, including invoicing, cash application, and collections
• Monitor customer accounts, credit exposure, and discrepancies tied to retail revenue activity, ensuring timely resolution
• Track AR and retail revenue performance metrics (DSO, aging, cash flow) and provide actionable insights to stakeholders
• Drive continuous improvement across retail revenue and AR processes through analysis, system enhancements, and standardization
• Lead and develop team performance to support retail revenue operations, ensuring productivity, compliance, and operational continuity, and mitigating risks

What's In It For Me?

Our remarkable employees are at the heart of everything we do. At Coborn's, we're committed to creating a supportive and rewarding workplace-one that offers a vibrant, team-oriented environment, ongoing career growth, and meaningful benefits. As an employee-owned company, we believe in investing in our people and their futures.

Please find a list of many of our exciting benefits below:

• Medical & Dental insurance with Health Savings Account (HSA), Flexible Spending Account (FSA) options
• Employee Stock Ownership Program (ESOP) - yes, we're employee-owned! Our team members benefit from the success of the company through this company-sponsored benefit!
• 401(k) plan options - we also match up to 20% of the first 5% contributed
• Competitive Paid Time Off (PTO/Vacation)
• 10% employee discount on grocery items, with additional franchise-specific discounts available at company-owned Ace Hardware, Caribou Coffee, Erbert and Gerbert's, and Pet Supplies Plus locations.
• Additional Voluntary Benefits - such as vision, accident and critical illness insurances
• Adoption Reimbursement, Paid Family Caregiver Leave, as well as company-sponsored Term Life Insurance,
• Get Paid Daily with DailyPay - for employees who would like access to their pay before payday, we offer this great benefit!
• Paid Military Leave
• Employee recognition programs with monetary rewards, including in-store vouchers, years of service, and employee of the month
• Employee Health & Wellness Programs, Challenges and Resources - to assist our team members in living a life of wellbeing!
• Employee Assistance Program (EAP) - unlimited phone access to legal, financial, and work-life services and up to five free in-person counseling sessions, per situation/issue, per year
• Access to a national discount marketplace for travel, electronics, auto/home insurance, entertainment and more!
• Tools, resources and opportunities for career growth and development
• Education benefits including tuition discount and scholarship programs

Education & Experience

• Associate's degree in Accounting, Finance, Business, or related field or equivalent relevant experience. Bachelor's degree in Accounting, Finance, or Business preferred.
• 5+ years of progressive experience in accounts receivable, billing, or revenue cycle operations
• 2+ years of experience in a team lead, working supervisor, or similar hands-on leadership role with direct reports.
• Experience supporting high-volume, transaction-intensive environments, preferably in retail, grocery, pharmacy, or multi-unit operations
• Demonstrated experience with end-to-end revenue and AR processes, including reconciliations, cash application, collections, and reporting
• Experience partnering cross-functionally with Merchandising, Operations, Stores, IT, Treasury, and Finance

We believe that building a team of people with different backgrounds, beliefs, experiences, and perspectives inspires fresh thinking and opens us up to new possibilities. We are an EEO/AA Employer - All qualified individuals, including minorities, females, veterans and individuals with disabilities, are encouraged to apply.

Are you friendly, dependable, and passionate about working with people? At Coborn's, Inc., we love serving our guests, supporting our communities, and helping our team members grow their careers. If you're looking for a place where you can build a future while making a positive impact every day, we'd love to talk to you about joining our team!

Coborn's, Inc. is a fast-growing, employee-owned grocery retailer proudly serving communities across the Midwest. Our family of grocery stores includes Coborn's, Cash Wise Foods, Marketplace Foods, Hornbacher's, Tadych's Marketplace Foods, Sullivan's Foods, and Kessler's. We offer our guests an elevated shopping experience-both in-store and online-focused on freshness, value, and convenience. Guided by our company vision to inspire happiness, healthy living, and simplicity, this principle has fueled our growth for more than 100 years and is at the heart of everything we do.

Coborn's, Inc. also owns and operates liquor stores under the Coborn's Liquor, Cash Wise Liquor, Andy's Liquor, and Captain Jack's brands. In addition, we operate fuel kiosks and convenience store locations under the Little Dukes and Coborn's Express names. Many of our grocery stores also feature full-service pharmacies to support the health and wellness of our guests. We manage a variety of other retail businesses in markets where the fit is right, including Ace Hardware, Country Floral Gifts & Greenhouse, Caribou Coffee, Dunn Brothers Coffee, Erbert and Gerbert's, Godfather's Pizza, and Pet Supplies Plus. To support our diverse retail operations, we operate our own central bakery, fresh foods commissary, and grocery warehouse and distribution center.