Sr Analyst People Systems (remote)

Job Summary

Provides system and end user support for Oracle Cloud HCM application in a complex, dynamic environment. Performs analysis and problem resolution. Review quarterly releases, make recommendations and communicate changes & enhancements.

Primary Activities and Responsibilities

• Provide production support across Oracle HCM modules (Core HR,ORC, Talent, Learning, Compensation, Benefits)
• Serve as an escalation point including, but not limited to, researching and resolving system configuration or integration issues, unexpected results or process flaws
• Plan for and support migrations, releases, upgrades and/or patches, including functionality and design review as well as end to end user testing
• Consult with functional owners to translate system needs into system requirements and effectively communicate system capabilities and limitations
• Develop, document, and maintain all current and new business process workflows for efficiency
• Communicate with project teams, business partners, and vendors
• Strong focus on the employee experience supporting self-service transactions
• Leverage Oracle AI technologies to streamline workflows, enhance decision-making, and identify opportunities for automation across the organization
• Experience in Oracle Transaction Business Intelligence (OTBI) and Oracle Business Intelligence Publisher (BIP)
• Manage personalization to ensure simple navigation and ease of use
• Develop test plans/scripts, execute testing scenarios and validate results
• Miscellaneous activities and responsibilities as assigned by manager

Minimum Qualifications

• Associates Degree
• 3 or more years of experience in Human Capital Management systems supporting, preferably within Oracle Cloud HCM (Fusion)

Knowledge and Skills

• Knowledge of setup and support within Human Capital Management Systems, preferably Oracle Cloud HCM
• Understand the HR business processes supported by the HR systems
• Ability to interact effectively with people who have varying degrees of functional knowledge and draw out the real nature of the problem that needs to be solved
• Foundational knowledge of HR subject matter and services, including but not limited to benefits, compensation, talent acquisition, performance, and learning
• Ability to communicate effectively with the end users to understand the system issues that surface, perform root cause analysis and communicate plan for resolution
• Ability to coordinate multiple projects and react quickly to change
• Strong customer service, analytical and organizational skills with the ability to solve problems creatively
• Ability to work effectively both independently and in a team environment

Leadership
The CSX Leadership Model is the foundation of our Talent Strategy and is what drives CSX performance. CSX accordingly selects and develops talent based on each of the following: producing results, creating change, and inspiring excellence.

Job Requirements

Work hours may vary in length and schedule (may include a non-standard work week)