Supervisor, Operations

Mansfield Service Partners is looking for an Operations Supervisor for our Dayton, OH location.

Description

The Supervisor, Operations is responsible for assisting the Terminal Manager with the day-to-day operations, long-term success, and P&L support of the LTL, FTL and fleet departments. This includes the working management role of drivers, maintenance, as well as coordinating training for new drivers.

Responsibilities

Operational Leadership

Ensure that goals and objectives are met for the department.

Assist in developing a clear strategy to keep team members focused on high performance throughout the year.

Operate in a manner that is consistent with safe operations and complies with safety rules, promoting clean and safe working conditions.

Implement a strategy and improve key processes used every day.

Coordinate team member scheduling, staffing, and time/attendance approvals to ensure excellent customer service and response is achieved

Manage and coordinate daily fleet & driver related issues to ensure loads are delivered timely

Support maintenance activities of fleet and automotive equipment as needed with the regional Fleet Manager; coordinate preventative maintenance programs.

Employee life-cycle responsibility, to include hiring, training, coaching, disciplining and supervising all direct reports

Oversee DOT compliance and reporting as it relates to fleet & driver qualifications

This role requires the ability and willingness to operate a HazMat CMV regularly (10-50% of annual workload) to cover ebbs and flows of driver staffing.

Coaching and Mentoring

Develop hiring skills and strategies to hire top quality talent to drive the success of the operations now and in the future.

Develop expertise and training skills and strategies to expertly train new drivers

Develop a coaching strategy for staff to achieve or exceed goals and objectives

Regularly review performance with staff

Help staff focus on what is within their control to achieve success

Celebrate success

Quickly address performance issues in a constructive manner

Create positive accountability and follow-up to achieve goals

Other Duties as Assigned

Position Requirements

Formal Education & Certification

High school diploma or equivalent required

Bachelor's degree in Business or related work experience preferred

Knowledge & Experience

Valid Class B CDL (Class A preferred) with HazMat and Tanker endorsement (X) a plus

Minimum 1 year experience driving a Class A commercial vehicle a plus

At least three (3) years of prior experience in freight or logistics required

Three (3) or more years of leadership experience preferred

Petroleum experience preferred

Dispatch experience preferred

Driver management experience preferred

Intermediate to expert Excel proficiency required

Qualifications & Characteristics

The ability to deal with and resolve customer complaints effectively and efficiently

The ability to interact confidently with all levels of senior management

Outstanding oral and written communication skills

Ability to make quick, quality decisions

Ability and willingness to operate a HazMat CMV regularly (10-50% of annual workload)

Work Environment

40+hour on-site work week

Sitting for extended periods of time

Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components

Lifting and transporting of moderately heavy objects, such as computers and peripherals

Ability to travel for business, less than 25%

Benefits

Comprehensive benefit package (health, dental, vision, Company paid: Life insurance, STD and LTD)

401(k) plan with company match

Paid Time Off that includes vacation days, sick leave, 8 paid holidays, 2 floating holidays and a paid day for volunteering at a non-profit agency

Parental Leave

Tuition Reimbursement

Insurance Discount Programs

Chaplain Program

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.