Duties and Responsibilities:
The functions listed below are those that represent the majority of the time spent working in this class. Management may assign additional functions related to the type of work of the job as necessary.
Oversees program activities and operations; assigns work and monitors and evaluates performance; provides case consultation on unusual or difficult cases; approves eligibility for services recommended; makes special recommendations to the appropriate administrative superior for service policy waivers.
Ensures that staff and consumer safety and well-being are maintained; provides back-up case management and/or counseling in absence of assigned staff member; reviews case records to evaluate the quality of work and to ensure compliance with procedures and requirements.
Participates in development of agency and/or program policies, procedures, and work plans in accordance with the performance improvement processes in coordination with management team.
Consults with law enforcement, child protective investigators, and other agencies as required; may testify in judicial processes as an expert witness and/or provide deposition and court testimony; assists staff with preparation for same.
Assists staff with crisis intervention services for high-risk consumers; may provide direct services to program participants and their non-offending families or other caregivers.
Assists in the preparation of the annual budget for the section and agency, as requested and operational goals and objectives; initiates and reviews program office requests for goods and services.
Acts as a liaison with community organizations and providers to build integrated networks.
Monitors clinical or program participant records for quality of work and to ensure compliance with agency and funder requirements or standards; reviews staff utilization of the agency's electronic client services tracking system or other applications used.
Assists with accreditation/certification activities and participates in accreditation/certification reviews; provides in-service training for staff.
Attends staff meetings and scheduled training sessions as assigned; participates in staff recruitment activities and employment related decisions including staff performance issues and discipline.
Depending upon area of assignment, may be required to work nights/weekends/holidays.
Performs related work as assigned.
Specific Duties and Responsibilities may include:
1. Develop, assign, and oversee daily shift duties to ensure consistent coverage and smooth program operations.
2. Monitor staff performance, address concerns promptly, and promote a positive, professional work environment.
3. Assist as necessary with supervision, monitoring, and oversight of the Community Care Team (CCT) staff
4. Monitor daily operations to ensure adherence to treatment expectations, program policies, client behavioral guidelines, and safety.
5. Support crisis intervention efforts, confirm proper documentation, and guide staff in following de-escalation protocols.
6. Facilitate communication across shifts and unit locations inclusive of all 3 locations to reinforce continuity of care.
7. Attend and participate in supervisory, multidisciplinary, and administrative meetings.
8. Collaborate with counselors, case managers, nursing, and leadership to coordinate client care.
9. Ensure staff complete required documentation (incident reports, shift notes, logs, transportation records, etc.) accurately and on time.
10. Track and report operational concerns, trends, and solutions to leadership.
11. Promote ongoing professional development through coaching, mentoring, modeling, and feedback.
12. Develop and deliver trainings for new systems, updated procedures, identified areas of need improvement, and evolving trends in the human services/substance use treatment fields to ensure staff remain current and competent.
13. Available to testify in judicial processes as an expert witness and/or provide deposition testimony. Assist clinical staff in preparation for court or depositions.
14. Attends and participates in Performance Improvement Committee meetings as assigned.
15. Evaluates staff performance by utilizing human resources tools and maintaining accurate supervision documentation.
16. Understands the role, function, and tasks of all staff on unit with ability to step in and provide coverage as needed.
Competencies:
- Manages Complexity:
Makes sense of complex, high quantity, and sometimes contradictory information to effectively solve problems. Looks at complex issues from multiple angles; explores issues to uncover underlying issues and root causes; sees the main consequences and implications of different options.
- Decision Quality:
Makes good and timely decisions that keep the organization moving forward. Consistently demonstrates strong judgment; may be sought out by others for expertise and guidance. Takes smart, independent action in urgent and non-routine situations, knows when to escalate for others' involvement.
- Directs Work:
Provides direction, delegating, and removing obstacles to get work done. Confirms mutual agreement on accountabilities, fostering strong coordination and minimizing duplicated efforts. Communicates delays or problems early so others can manage their own work schedules effectively.
- Optimizes Work Processes:
Knows the most effective and efficient processes to get things done, with a focus on continuous improvement. Uses metrics and benchmarks to monitor accuracy and quality. Takes steps to make methods productive and efficient. Promptly and effectively addresses process breakdowns.
- Ensures Accountability:
Holds self and others accountable to meet commitments. Measures and tracks team's and own performance, and helps the team learn from success, failure, and feedback. Adheres to, and enforces, goals, policies, and procedures.
- Manages Conflict:
Handles conflict situations effectively, with a minimum of noise. Seeks out a variety of opinions and options; maintains an open mind; takes steps to ensure conflict remains constructive; avoids polarized or unilateral decisions; seeks agreement on critical issues.
- Develops Talent:
Develops people to meet both their career goals and the organization's goals. consistently shares ideas, insight, and best practices to help people reach their development goals and achieve optimal results. Shares targeted feedback in a prompt, constructive, and encouraging manner.
- Communicates Effectively:
Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences. Listens attentively and takes an interest. Keeps others well informed; conveys information clearly, concisely, and professionally when speaking or writing.
Broward County, Florida
$70,307.14 - $112,209.06 Annually
medical insurance, dental insurance, life insurance, vision insurance, vacation time, paid holidays, sick time, retirement plan
Apr 29, 2026