Client Services, Consultant

Medallia is the pioneer and market leader in Experience Management. Our award-winning SaaS platform, Medallia Experience Cloud, leads the market in the management of experiences, insights, and actions for candidates, customers, employees, patients, and residents alike.

We believe that every experience is a memory that can last a lifetime. Experiences shape the way people feel about a company. And they greatly influence how likely people are to advocate, contribute, and stay. At Medallia, we are committed to creating a world where organizations are loved by their customers and their employees.

We empower exceptional people to create extraordinary experiences together.

Bring your whole self.

The Role:

At Medallia, we don't just implement software; we transform organizational culture through data. As a Consultant, your mission goes beyond technical configuration to become a strategic partner for our clients. Your primary value lies in your ability to interpret the wealth of information captured by Medallia, transforming it into critical insights that guide the client's business decisions and ensure they extract the maximum possible value from our platform.

• Strategic Consulting & Insights: Analyze and interpret customer and employee experience data within the platform to identify trends, pain points, and growth opportunities. Present findings through compelling storytelling that drives executive action.
• Maximizing Client ROI: Act as a trusted advisor to ensure the client isn't just "using the tool," but extracting real business value-optimizing processes and improving key performance indicators (KPIs) through the platform.
• Value-Based Solution Design: Translate complex business objectives into sustainable technical architectures, ensuring every system configuration is directly linked to a desired business outcome.
• Technical & Functional Health Management: Proactively oversee account performance, ensuring the technical solution evolves in lockstep with the client's strategic needs.
• Cross-Functional Collaboration: Work closely with Product and Sales teams to align Medallia's capabilities with the long-term visions of the world's most influential brands.
• Configuration & Testing: Configure the Medallia platform to meet customer requirements while supporting QA, client UAT, and launch processes

Minimum Qualifications:

• 1+ years of experience in a client-facing, technical, professional services or closely related role
• Bachelor's degree, or equivalent experience, with demonstrated interest in technology, including comfort with technical concepts and self-guided learning

Preferred Qualifications:

• Technical experience including Javascript, HTML, XML
• Analytical Mindset: Proven ability to analyze large volumes of data and synthesize them into clear, actionable recommendations.
• High-Impact Communication: Ability to present insights to C-suite executives, translating technical complexities into business language.
• Results Orientation: An obsessive focus on client success and platform adoption as a driver of organizational change.
• Growth-minded; desire for continuous learning and proactively driving initiatives for improvement
• Understanding of data transfer protocols such as SFTP, API, SSH Keys, PGP Keys
• Demonstrated exposure to the full software lifecycle from requirements, design, setup, to the review process
• Ability to understand, synthesize, and translate between business problems and technical concepts

Medallia is committed to equal pay and transparency. The annual base salary range for this position is $60,000-$89,000. This position is bonus eligable. Please note that the salary range information provided is a general guideline and combines all of the distinct labor markets within the US. It is uncommon for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on a variety of factors. Medallia considers factors such as (but not limited to) scope and responsibilities of the position, candidate's work experience, candidate's work location, education/training, key skills, internal peer equity, external market data, as well as, market and business considerations when making compensation decisions.

Medallia also offers competitive health and wellness benefits, including but not limited to medical, dental, vision, 401(k), short-term and long-term disability, life and AD&D insurance, statutory leaves, paid parental leave, and paid holidays. Benefits and eligibility may vary by location and role.

At Medallia, we celebrate diversity and recognize the value it brings to our customers and employees. Medallia is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age (40 and over), disability, genetic information, veteran status or military service, or any other status protected by state or local law. Individuals with a disability who need an accommodation to apply please contact us at ApplicantAccessibility@medallia.com. For information regarding how Medallia collects and uses personal information, please review our Privacy Policies. Applications will be accepted for 30 days from the date this role was posted or until the role has been filled.