Senior Learning Experience Specialist

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By joining the National Student Clearinghouse, you can be sure that the work you do now will help shape the future of education and the workforce in the U.S. As the trusted source for higher education data since 1993, the Clearinghouse is the leading provider of transcript and data exchange services, automated enrollment and degree verifications, learner insights and research, and compliance solutions for schools, businesses, and learners nationwide. As a 501(c)(3) nonprofit organization, the Clearinghouse works with nearly 3,600 postsecondary institutions to meet their compliance needs and with thousands of high schools and districts to provide continuing collegiate enrollment, progression, and completion statistics about their alumni. In addition, the Research Center publications inform policymakers and business leaders about student educational pathways. Using our unique combination of data, analytics, and software to drive our mission, security and privacy is paramount. Join us as we continue to invest in our talent and new advanced technologies to unlock the power of data on behalf of all learners.

The Senior Specialist, Learning Experience is a key member of the Human Resources Talent function and serves as the lead for the organization's learning strategy, programs, and experience. In partnership with the Head of Talent, this role is responsible for the full lifecycle of learning initiatives including needs assessment, program design, development, delivery, administration, and continuous improvement of enterprise wide learning programs, and provides consulting to teams to help them shape department-specific learning programs in a way that aligns to identified needs and priorities.

In collaboration with the Head of Talent, the Senior Specialist partners closely with HR, People Experience & Solutions, managers, and key stakeholders to align learning programs with organizational goals, initiatives, and priorities. The role continuously reviews, measures, and assesses the effectiveness of existing learning programs to ensure they meet business needs and provide a meaningful and engaging learner experience.

This role applies industry best practices and instructional design methodologies to create high quality learning experiences and related resources. A core responsibility includes managing the organization's skills inventory and creating actionable development plans and resources to address skill gaps, build capability, and improve overall staff performance. The Senior Specialist will facilitate and moderate instructor led learning sessions, and will leverage meaningful data, metrics, and learner feedback to evaluate program effectiveness and shape future offerings. This role also owns the company's compliance training program and ensures compliance with all required organizational and regulatory training. The position is responsible for creating a consistent, efficient, and positive experience for employees participating in annual and recurring training assignments.

Additionally, this role serves as the primary owner and subject matter expert for the Learning Management System (LMS) and learning experience platforms. The Senior Specialist leads all LMS related initiatives, including setup, configuration, administration, and the implementation of new learning solutions or courses. The role proactively identifies opportunities to optimize system capabilities, integrate the LMS with other platforms, and enhance how the organization leverages technology to support learning and development.

Currently, this is a remote-first position, and this position may be required to periodically work on-site at our office and the frequency would depend on the department/division's requirements. Therefore, candidates must reside within a reasonable distance to commute to our office when required.

• Demonstrate the Clearinghouse's core competencies: Customer Focus, Optimizes Work Processes, Collaborates, Communicates Effectively, and Be Open and Authentic.
• Partner with business leaders and stakeholders to identify learning needs, align initiatives with organizational goals and priorities, and design learning programs that drive performance, capability building, and organizational growth, and comply with regulatory requirements.
• Design and develop high quality learning content and programs using adult learning principles, instructional design best practices, accessibility standards, and effective visual communication.
• Lead the end to end development of learning initiatives, including needs assessment, program design, content creation, implementation planning, and post program evaluation.
• Maintain an engaging new employee orientation programs and related resources that enhance new hire ramp up.
• Maintain and apply an organization wide skills inventory and learning action plan to identify capability gaps, recommend development opportunities, support workforce planning, and design solutions.
• Collaborate with management to create department-specific learning paths for skill-development needs.
• Facilitate and moderate instructor led learning sessions in a clear, engaging, and professional manner, managing all associated logistics, communications, and follow up activities.
• Lead and manage enterprise wide learning programs, including annual training and policy recertification, annual OWASP training, monthly cybersecurity training, and mandatory new hire learning assignments.
• Maintain accurate employee learning records and ensure timely assignment, completion, and tracking of required compliance training.
• Stay current with federal and state compliance training requirements and ensure organizational alignment with regulatory expectations.
• Serve as the primary administrator, subject matter expert, and owner of the Learning Management System (LMS) and learning experience platforms (LXP), managing courses, learning plans, enrollments, reporting, assets, and system configurations.
• Configure, test, and roll out new LMS/LXP features and enhancements, identifying opportunities to optimize system usage and integrate the platforms with other enterprise tools.
• Troubleshoot LMS/LXP technical issues, collaborate with vendors or IT, and ensure system performance supports organizational learning needs.
• Analyze learning effectiveness using evaluation data, surveys, usage analytics, and performance metrics; provide actionable recommendations to enhance learning outcomes.
• Implement refinements to content, delivery methods, systems, and processes based on data, learner feedback, and emerging trends.
• Identify opportunities to streamline workflows, improve learning processes, and enhance the learner experience across all programs.
• Stay current with emerging learning technologies, instructional methodologies, and industry best practices; recommend and test new tools, approaches, and innovations.
• Partner closely with HR, People Experience & Solutions, managers, and project teams to ensure learning programs align with business initiatives and organizational priorities.
• Serve as a mentor and coach to junior team members and employees, providing guidance on learning design, facilitation techniques, LMS usage, and professional development.
• Partner with the Talent and Recruiting teams to ensure alignment between learning strategy, talent strategy, and workforce capability needs; provide surge support during peak hiring periods or key initiatives as needed.
• Actively pursue professional development opportunities and stay informed on trends that support continuous growth and effectiveness in the learning field.

Position may be required to perform other duties as required. These essential functions are representative of those that must be met by an employee to successfully perform the job. Reasonable accommodations will be made to enable individuals with disabilities to perform these essential functions.

• Bachelors degree In Human Resources, Business, Social Sciences, Humanities, or any other related field. A combination of education and experience including military service will also be considered.
• 6 yearsof progressively responsible human resources experience with a primary focus on learning and development, organization development, and learning experience management.
• Advanced proficiency and demonstrated experience administering Learning Management Systems (preferably Docebo Learn) and Learning Experience Platforms (preferably LinkedIn Learning and Viva Learning), including configuration, testing, troubleshooting, and optimization.
• Demonstrated deep knowledge of adult learning principles, instructional design, and learning experience design, with the ability to apply recognized frameworks (e.g., ADDIE, SAM) to develop effective learning solutions.
• Strong visual and instructional design skills with hands on experience using e learning authoring tools, screen recording and video editing software, and virtual facilitation platforms (e.g., Microsoft Teams).
• Proven experience designing, developing, delivering, administering, and managing comprehensive learning programs that align with business needs and support diverse audiences.
• Experience working with skills frameworks, conducting skills gap analyses, and performing learning needs assessments to inform program design and workforce development initiatives.
• Demonstrated ability to analyze, interpret, and visualize learning data and performance metrics to evaluate program effectiveness and make data driven recommendations.
• Strong judgment, critical thinking, and problem solving abilities, with high attention to detail and the capability to make sound, fact based decisions.
• Demonstrated project management skills with the ability to manage multiple initiatives, coordinate stakeholders, and meet deadlines in a fast paced environment.
• Ability to work independently with minimal supervision, operate with autonomy, and provide leadership within areas of expertise.
• Exceptional communication, presentation, facilitation, and active listening skills, with the ability to tailor content and messaging to various audiences.
• High emotional intelligence and strong interpersonal skills, with the ability to build credible, collaborative relationships across all levels of the organization.
• Demonstrated ability to collaborate effectively across departments, influence stakeholders, and drive alignment on shared learning objectives.
• Ability to maintain discretion and confidentiality when handling sensitive HR and employee information.
• Proficiency with Microsoft Office Suite and associated collaboration tools.
• Demonstrated ability to manage relationships with external learning vendors or content providers, including evaluating offerings, coordinating deliverables, and ensuring alignment with organizational needs.
• Demonstrates the Clearinghouse's core competencies: customer focus, optimizes work processes, communicates effectively, collaborates, and is open and authentic.
• Must live within a commutable distance to Herndon, VA
• Must be currently authorized to work in the United States on a full-time basis. We do not intend to sponsor external applicants for work visas, and may consider sponsorship only if no qualified candidates can be found who are authorized to work without sponsorship.
• Must be at least 18 years old.

Additional Desired Qualifications

• Master's degree in Education, Instructional Design & Technology, Human Resources, Organizational Development, Learning Sciences, or a related field.
• Relevant professional certifications in active status (e.g., CPTD, APTD, SHRM CP/SCP, PHR/SPHR, Docebo Pro, ATD Instructional Design Certificate, Prosci Change Management).
• Certification in DiSC or similar behavioral/style assessment methodologies (e.g., MBTI, CliftonStrengths, Predictive Index).
• Advanced proficiency using eLearning authoring tools (e.g., Articulate Storyline/Rise, Adobe Captivate, Camtasia, Vyond) and multimedia design tools.
• Experience leveraging Power Automate, SharePoint Designer, or AI tools to streamline workflows and automate HR or L&D processes.
• Prior experience supporting the design and integration of onboarding programs, learning pathways, and development strategies with talent strategy.
• Demonstrated success implementing, optimizing, or migrating enterprise LMS/LXP platforms (e.g., Docebo, Cornerstone, Workday Learning, LinkedIn Learning, Viva Learning).
• Experience developing learning pathways, capability frameworks, or career development programs to support workforce planning and talent mobility.
• Familiarity with evaluation models such as Kirkpatrick or Phillips ROI, including the ability to measure and communicate return on learning investment.
• Experience applying performance consulting approaches to diagnose business challenges and recommend learning or non learning solutions.
• Experience designing or supporting large scale learning initiatives such as leadership development programs, culture initiatives, or DEI aligned learning.
• Knowledge of data visualization tools (e.g., Power BI, Tableau) for generating insight driven learning dashboards and analytics.
• Experience creating blended learning ecosystems that incorporate microlearning, cohort based learning, virtual instructor led training, and self paced modules.

• Use of a computer for 8 or more hours a day.
• Use of a telephone and/or copy machine.
• Frequently required to sit for 7 or more hours per day.
• Occasionally required to use hands and fingers to operate, handle, and reach.
• Vision abilities include close vision and the ability to adjust focus.
• Must be able to communicate, learn, read, and concentrate.
• Must be able to demonstrate freedom from color blindness.

The National Student Clearinghouse provides a robust benefit program designed to help meet the needs of each employee and their family, both now and in the future. We offer comprehensive medical, dental, and vision insurance, as well as life and disability insurance benefits, for employees and their qualified dependents. Health care, dependent care, and limited purpose flexible spending accounts, as well as a health savings account with annual employer contributions of $300 for employees and $600 for employees who are enrolled with their spouse and/or dependents, voluntary supplemental health plans for Accident and Hospital Indemnity coverage, and infertility coverage are options available for employees to set aside pre-taxed dollars for certain qualifying expenses. We offer a very generous 401k matching contribution program with the opportunity to defer pre-tax and Roth contributions, as well as catch-up contributions for those who are eligible! We are proud to offer a competitive paid leave program consisting of vacation, sick, and personal time, as well as paid holidays, up to 3 weeks of paid parental leave during a 12-month period , and up to 5 days of paid military leave per calendar year . Vacation time will accrue based on length of service, and new full-time hires can accrue up to 13 days of vacation and up to 10 days of sick time per year. On an annual basis, new employees may use up to 32 hours of accrued sick time as personal time. Additionally, the Clearinghouse observes at least 15 paid holidays per year, including company year-end close between Christmas and New Years Holidays.

Another perk is that employees have the option to get reimbursed for basic wholesale company and roadside assistance memberships (e.g., Costco and AAA) and to request a buy back on portions of unused accrued vacation based on tenure and certain other qualifications. Employees can further their education and professional development by using our Employee Education Assistance Program, which establishes reimbursement for qualified education expenses upon successful completion of the program, and leveraging the enterprise-wide LinkedIn Learning subscription. There are additional employee benefits too, including but not limited to, mental health with up to eight free therapy sessions for employees and their family members and well-being reward benefits. With the Clearinghouse being an eligible 501(3)(c) nonprofit organization, employees are eligible for service credit towards the Public Service Loan Forgiveness program (PSLF). To find out more, please request a copy of our Benefits at a Glance!

Additionally, we reasonably believe that the salary range for this position is between $100,000 - $110,000.

The pay range listed above represents a good faith effort and is not a guarantee of compensation or salary. The National Student Clearinghouse considers multiple factors when determining base pay for offers, including but not limited to the responsibilities and scope of the role, as well as a candidate's experience, education, knowledge, skills, abilities, internal equity, and alignment with market data.

Internal Candidates: If you feel you meet the qualifications for the role, we strongly encourage you to apply and focus on preparing for the application process. Finalist internal candidates will receive a compensation review prior to any offer being made. In accordance with the Clearinghouse's compensation and promotion guidelines, internal compensation practices will be applied first, which may result in pay that differs from the posted salary range.

This job announcement was posted to the National Student Clearinghouse's Careers site at www.studentclearinghouse.org/careers 4/24/2026 and the online application period will be open for at least 3 days. A completed online application is required to be considered for this opportunity.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities: The National Student Clearinghouse is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status (or known to have a spousal, family, business, social or other relationship or association with a protected veteran), sexual orientation, genetic information, arrest record, natural hairstyle, or any other characteristic protected by applicable federal, state, or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment.

Pay Transparency Notice: The National Student Clearinghouse is a federal contractor that abides by all applicable equal opportunity laws and regulations. Under these laws, companies doing business with the federal government must provide applicants and employees with certain policies, including the following information. The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)