New

Complaint Determination Associate

Advantage Technical
$31.00-$31.00
paid holidays, 401(k)
United States, Massachusetts, Acton
Apr 25, 2026
Complaint Determination Associate - Medical Device (Remote) Location: Acton, MA (Remote) Pay: $31.00/hour Position Overview We are seeking a detail-oriented Complaint Determination Associate to support Global Product Monitoring within a regulated medical device environment. This role is responsible for evaluating incoming product inquiries and determining whether they meet the definition of a medical device complaint, ensuring compliance with global regulatory requirements. You will work under the guidance of the Team Lead and support accurate classification, documentation, and tracking of complaint records. Key Responsibilities Review and evaluate product inquiry records to determine complaint vs. non-complaint classification Assign appropriate complaint categories to support downstream complaint handling and investigation Categorize non-complaint feedback for trending and reporting purposes Reassess records when new information becomes available Maintain accurate and compliant documentation in tracking systems Follow established global complaint handling procedures and regulatory requirements Support additional complaint handling tasks as needed Required Qualifications Experience in medical device complaint handling or regulated industry support preferred Strong attention to detail and ability to manage multiple cases simultaneously Excellent written and verbal communication skills Proficiency with Microsoft Office (Word, Excel, Outlook) Ability to work independently with minimal supervision Strong organizational and prioritization skills Employee Benefits Medical, dental, vision, and pet insurance 401(k) Retirement Savings Plans Employee Assistance Program (EAP) Commuter/Parking Accounts People Perks Health Savings Account (HSA) AD & D Insurance If you're still reading this ad, you must be interested! Hit the "Apply Now" button to start our easy application process. You can even complete it with your phone! The base pay range listed reflects what we reasonably expect to offer for this role. Actual pay may vary based on location, experience, and performance. Depending on the position, benefits may include medical, dental, and vision coverage; retirement and savings plans; paid holidays and time off; supplemental insurance; and additional wellness or incentive programs. About Us Advantage Technical connects top- talent in technology, engineering, and technical fields with forward-looking companies. Advantage Technical is an equal opportunity employer. All applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other legally protected status. Advantage Technical offers reasonable accommodations for qualified individuals with disabilities; contact your local branch for inquiries. Advantage Technical is an E-Verify employer. See our Privacy Notice for Candidates and Employees/Contractors at https://smgroupna.com/privacy-notice-for-candidates-and-employees-contractors. By applying, you consent to receive AI-generated and non-AI-generated calls, texts, or emails from Staffmark Group, its affiliates, and partners. Frequency varies and message/data rates may apply. Reply STOP to cancel or HELP for help.