Account Manager, Service

Diasorin is a global leader in immunodiagnostic and molecular diagnostic solutions, advancing science to improve patient outcomes worldwide. For more than 50 years, we have combined scientific rigor with an entrepreneurial mindset, operating with a strong commitment to innovation, accountability, and results to deliver trusted diagnostic solutions.

As the Diagnostics Specialist, Diasorin continuously invests in research, technology, and people. Guided by our values of operational excellence, customer focus, and teamwork, we empower teams to think boldly, act decisively, and transform ideas into meaningful impact across one of the industry's broadest specialty diagnostic portfolios.

When you join Diasorin, you are not just filling a role. You are helping build what comes next.

• Build What Matters
  Take ownership, challenge the status quo, and contribute directly to solutions that improve patient care worldwide.
• Innovate with Agility at a Global Scale
  Work in an entrepreneurial environment that enables speed, collaboration, and global impact.
• Grow in a People-Centered Culture
  Thrive in a culture that values accountability, inclusion, and continuous development.

Job Scope

The Service Sales Account Manager oversees the full portfolio of Service Level Agreements and warranty programs for DiaSorin Inc., Luminex, and/or DiaSorin Molecular. This role drives all aspects of service-related commercial activity-from daily sales engagements and recovering instruments not currently under contract to managing operational processes that support the service product line. As a key contributor to the Service Sales Team, the Service Sales Account Manager plays a central role in meeting annual revenue goals. The position is responsible for maintaining and expanding recurring service revenue, as well as Time & Material business, across an assigned customer segment within the United States and Canada.

Job Responsibilities and Duties

Service Agreement & Warranty Sales Management

* Lead daily sales activities for Service Agreement and Warranty product lines, including preparing, sending, and following up on renewal and expiration notifications.

* Communicate with customers regarding upcoming renewals and available service options.

* Process incoming Service Agreement and Time & Material purchase orders in partnership with Customer Service.

* Maintain real-time updates in the Service Software for accounts transitioning on or off Time & Material status.

Contract & Renewal Administration (Salesforce.com)

* Manage the full contract renewal workflow in Salesforce, ensuring accurate instrument coverage, service expiration tracking, and timely delivery of renewal quotes (90/60/30 days in advance).

* Ensure accurate entry of order management and billing details to support proper revenue recognition.

* Coordinate with Business Teams to maintain required service coverage for Reagent Rental instruments.

* Collaborate with Order Management and Finance to verify data accuracy across Salesforce and SAP.

* Track and document activities within Salesforce to support reliable metric reporting.

Data Accuracy & Quoting

* Ensure contract information is consistently accurate across all databases.

* Review and interpret customer contracts to prepare Point-of-Sale pricing.

* Generate quotes and create new service offerings outside of existing Master Agreements or contracts.

Service Agreement & Warranty Sales Management

* Lead daily sales activities for Service Agreement and Warranty product lines, including preparing, sending, and following up on renewal and expiration notifications.

* Communicate with customers regarding upcoming renewals and available service options.

* Process incoming Service Agreement and Time & Material purchase orders in partnership with Customer Service.

Additional Responsibilities and Duties

Direct Selling & Customer Engagement

* Deliver clear written and verbal communication of service offerings to customers.

* Identify new opportunities by understanding customer buying cycles, actively asking for the sale, and transitioning qualified leads to field sales representatives when appropriate.

* Participate in field sales calls to support service-related discussions.

Business Growth & Revenue Expansion

* Manage the service sales pipeline to achieve or exceed annual revenue goals.

* Contribute to the development of new service offerings-such as reliability upgrades, customer training, and validation services-to expand the portfolio and drive incremental revenue.

* Apply creative, strategic thinking to uncover new sources of service revenue.

Process Improvement & Cross-Functional Collaboration

* Develop and implement new processes that enhance automation, efficiency, and overall workflow effectiveness.

* Perform additional responsibilities as assigned to support the broader goals of the Service Sales organization.

Education, Experience and Qualifications

• Highschool Diploma or equivalent required.
• Bachelor's Degree preferred.
• 3+ Years experience in service or field sales, or in a sales support capacity
• 3+ Years experience in a customer-facing role
• 3+ Years customer Service or related experience
• 3+ Years experience working independently in a fast paced environment with shifting priorities
• 1+ Years demonstrated history of successfully selling comparable products
• Experience with ERP and CRM platforms, including SAP, Salesforce.com, and Oracle
• Strong ability to work independently with minimal supervision
• Proven capability to perform under pressure and meet tight deadlines
• Demonstrated success in achieving or exceeding revenue goals
• Highly organized, with excellent time management, prioritization, and multitasking abilities
• Strong problem solving skills and exceptional attention to detail
• Effective collaborator able to work across cross functional teams to complete projects on schedule
• Clear, timely, and professional communication with customers
• Self motivated, enthusiastic, and team oriented approach
• Excellent written and verbal communication skills
• Confident, with a strong work ethic

What we offer

The hiring range for this position is $78,767 - $108,000 annually. The salary range for this role represents the numerous factors considered in the hiring decisions including, but not limited to, educations, skills, work experience, certifications, etc. Beyond base salary, Diasorin offers a competitive rewards package focused on your overall well-being. We are proud to offer a comprehensive plan of health benefits, retirement and financial wellbeing, time off programs, wellbeing support and perks. Benefits may vary by role, country, region, union status, and other employment status factors. You may also be eligible to participate in an annual incentive program. An incentive award, if any, depends on various factors, including, individual and organizational performance.

Diasorin is committed to building a workplace where people feel empowered to contribute ideas, take ownership, and grow their careers. We believe diverse perspectives strengthen innovation and help us deliver meaningful impact for patients and customers worldwide.

Diasorin is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by applicable law.

This posting and recruitment process are subject to applicable local laws and regulations in the country where the position is located. Additional employment disclosures, candidate rights, and employment conditions may apply based on local jurisdiction.

Individuals hired will be required to verify identity and eligibility to work and may be subject to a background check and drug screening where permitted by law. Diasorin is committed to providing reasonable accommodations for qualified individuals with disabilities during the application process. If assistance is required, please contact hr@diasorin.com.

Recruitment Fraud Notice

Diasorin never requests payment, financial information, or personal banking details from candidates at any stage of the recruitment process. Official communications from Diasorin recruiters will only come from a verified @diasorin.com email address. If you have questions about the legitimacy of a recruitment communication, please contact hr@diasorin.com for verification.

Unauthorized third-party recruiting agencies may not submit candidates for this position without prior written authorization from the Diasorin Human Resources Department.