Member Experience Talent Development Specialist I

The Member Experience Talent Development Specialist (ME2TDS) delivers impactful, highquality training that empowers employees to consistently provide exceptional member experiences aligned with the Credit Union's mission, vision, and core values. This role builds employee confidence and proficiency across member service, products and services, lending, systems, compliance, and consultative selling through effective onboarding, ongoing development, and performance validation. By designing, delivering, and evaluating training using a variety of instructional methods, the ME2TDS prepares employees to serve as trusted advisors while supporting career growth and advancing the Credit Union's strategic goal of improving members' financial wellbeing.

EDUCATION/CERTIFICATION:

Associate degree in a related field or a minimum of two (2) years of equivalent related experience.

REQUIRED EXPERIENCE:

Two (2) years of experience in training, education, or employee development, to include:

One (1) year of experience providing on-the-job training for Member Experience, and/or:

One (1) year of experience in lending-related functions.

We're honored to be named Best of the Border in the 2025 Community's Choice Awards!

Thank you, El Paso and Las Cruces - serving this community for 70 years has been our greatest privilege.

Here's to 70 years strong and many more ahead!

FirstLight Federal Credit Union is an Equal Opportunity and Affirmative Action employer. All qualified applicants are considered without regard to race, color, religion, sex, sexual orientation, gender identity, pregnancy, age, national origin, disability, genetic information, or veteran status.