Reporting to the Chief Executive Officer of American Modern, the Chief Claims Officer (CCO) provides enterprise leadership for the end-to-end Claims organization. The CCO sets strategy and drives execution to deliver a high performing, customer centric, digitally enabled claims function aligned with Ambition 2030, Munich Re's Global Specialty Insurance (GSI) priorities, and U.S. regulatory expectations.
As a member of the Executive Management Board, the CCO contributes to enterprise strategy, ensures alignment across key business decisions, and strengthens American Modern's role within Munich Re's global claims ecosystem. This role carries an enterprise mandate to modernize Claims at scale, advance digital first transformation, and position American Modern as a leader in customer experience and specialty insurance performance. The CCO leads a large, multistate Claims operation with significant regulatory oversight, catastrophe exposure, and national distribution.
Key Responsibilities:
Enterprise Strategy & Leadership
Develop and execute an integrated Claims strategy aligned to Ambition 2030 and American Modern's corporate plan, ensuring clear priorities, resource allocation, and execution discipline across all Claims areas.
Serve as an EMB leader, contributing to enterprise strategy, long term planning, operational performance, and enterprise wide decision-making.
Strengthen American Modern's competitive position through a futureready Claims capability that supports growth, efficiency, customer experience, and resilience.
Serve as a key enterprise influencer, shaping operating models, portfolio decisions, and strategic investments that intersect Claims, Underwriting, Product, Technology, and Operations.
Digital Transformation & Modernization
Lead multiyear modernization of the Claims function, improving end-to-end experiences through digital enablement, workflow automation, data driven insights, AI supported decisioning, and connected platforms.
Modernize legacy claims platforms and processes while championing next generation digital capabilities, including straight through processing, digital FNOL, and omnichannel engagement.
Advance an operating model where customer and adjuster experiences are intuitive, intelligent, efficient, and increasingly self-service enabled, reflecting shifting customer expectations and industry standards.
Partner closely with enterprise technology, data & analytics, operations, and GSI/Group Claims to ensure Claims modernization is aligned with broader organizational transformation goals.
Customer Experience & Service Excellence
Create an outstanding end-to-end customer experience characterized by ease of use, transparency, digital convenience, and personalized interactions, consistent with American Modern's strategic aspiration to deliver modern, digitally enabled experiences.
Establish clear service standards, measure customer satisfaction, and drive continuous improvements using customer data, feedback, and operational insights.
Operational Performance, Governance & Risk Stewardship
Lead day today performance of the Claims organization and SIS, maintaining strong governance, quality assurance, and regulatory compliance across all operational processes.
Data, Analytics & Reporting
Provide transparent reporting and insights to the CEO, EMB, GSI Claims, auditors, regulators, and Group stakeholders.
People Leadership & Culture
Lead cultural transformation by championing a modern, high accountability, innovation-oriented environment that supports speed, agility, and digital first thinking.
External Representation & Stakeholder Engagement
Build and maintain strong relationships with regulators, industry associations, business partners, technology providers, and independent adjuster networks.
Required Experience & Skills:
Required Technical Skills
Deep expertise in P&C personal lines, complex claims, litigation management, and U.S. regulatory compliance.
Strong digital fluency including AI/ML use cases, workflow modernization, data analytics, and automation in claims.
Exceptional analytical and financial management skills (reserving, indemnity, leakage control, trend analysis).
Demonstrated ability to collaborate across underwriting, legal, IT, finance, and enterprise functions.
Required Leadership Competencies
Education & Certifications
We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:
- Two options for your health insurance plan (PPO or High Deductible)
- Prescription drug coverage (included in your health insurance plan)
- Vision and dental insurance plans
- Short and Long Term Disability coverage
- Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)
- Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)
In addition to the above insurance offerings, our employees also enjoy:
- A robust 401k plan with up to a 5% employer match
- A retirement savings plan that is 100% company funded
- Paid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversaries
- Eligibility to receive a yearly bonus as a Munich Re employee
- Financial assistance for adoptions and infertility treatment
- Paid time off for eligible family care needs
- Tuition assistance and educational achievement bonuses
- A corporate matching gifts program that further enhances your charitable donation
- Paid time off to volunteer in your community
At American Modern, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services. We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
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