Program Director Process Improvement - Health Outcomes

Summary:

The Program Director Process Improvement has direct accountability for developing high-performance process improvement. Identify, design, and implement improvement methodologies supporting CHRISTUS System process improvement efforts. Emphasis will be on clinical outcomes, timeliness, operational efficiency, and effectiveness. Responsible for guiding teams in the CHRISTUS performance model for improvement. This includes providing assessment, analysis, systems optimization, process improvement training, development, and support services to the acute care facilities, non-acute care, and interconnected networks. Work closely with leaders and staff to identify and ensure best practices are developed and hardwired throughout the system for standardization and sustained results. Assists with other quality projects and tasks as assigned.

Responsibilities:

• Provide consultative services, guide, coach, and train associates and teams on process improvement methods.
• Coach and train executives and leaders to execute huddle boards.
• Develops implementation plans for improvement that integrate with corporate system strategic priorities and serve as a liaison between existing dedicated resources at the local level, to promote shared learnings and best practice identification and communication.
• Collaborate, develop and implement an ongoing assessment/reassessment process for operational efficiencies, with local leaders.
• Works directly with Corporate or Regional leaders to assist and/or select project team members and drives organizational change by developing corporate and regional high-performance work teams.
• Works with the teams to identify key opportunities for improvement, set priorities, identify root causes, develop actionable implementation plans, and provide guidance to teams on performance and metrics for monitoring the effectiveness of the process improvement efforts.
• Participates and leads in developing metrics, analyzing data, developing programs, recommendations, and action plan to drive operational and strategic improvement.
• Accountable for the development of project documentation of improvement activities and assesses project impact on the workforce, report to key System Executives and teams.
• Serve as a liaison and resource between existing dedicated resources at the local level to promote shared learnings and best practice identification, standardization, and communication for national best practice models and manages the spread of new ideas.
• Prepare reports regarding progress, effectiveness, and outcomes of regional and system process improvement initiatives.

Requirements:

Education/Skills

• Master's Degree Preferred
• Bachelor's degree in Business or other healthcare related degree required.
• Able to design/improve with statistical analyses and report writing
• Excellent teaching and speaking skills
• Excellent interpersonal communication skills
• Knowledge of computer programs such as: such as Microsoft, Excel and PowerPoint
• Ability to manage multiple projects and work collaboratively with CHRISTUS leaders and all associates
• Scientific performance improvement including Lean, Six Sigma, Change Leadership

Experience

• Minimum four to five (4-5) years experience in process improvement
• Able to design/improve with statistical analyses and report writing

Licenses, Registrations, or Certifications

• None

Work Schedule:

8AM - 5PM Monday-Friday

Work Type:

Full Time