New

Noc Analyst

TEKsystems
$25.00 - $40.00 / hr
life insurance, sick time, 401(k), retirement plan
United States, Texas, Richardson
Apr 24, 2026
Description The NOC / Service Management Analyst is responsible for monitoring enterprise network and system health, managing incidents, and ensuring timely communication and coordination during outages. This role serves as a critical link between monitoring operations and technical support teams, ensuring service continuity and operational excellence. The analyst proactively identifies potential issues, escalates incidents appropriately, and leads coordination efforts during major outages. This role operates in a 24x7 environment and plays a key role in minimizing service disruptions and improving operational response. Key Responsibilities Monitor network and system health using enterprise monitoring tools Identify, analyze, and escalate issues based on severity and impact Document all incidents accurately in ServiceNow Apply NOC event management processes to triage and route events Act as Incident Manager during major incident bridge calls Coordinate crossfunctional resources and communications during outages Support alert tuning and onboarding of new application monitoring Maintain KB articles, runbooks, and SOP documentation Produce shift handoff reports and operational summaries Participate in oncall rotation for 24x7 coverage Skills Network monitoring, incident management, servicenow, itil, datadog, Monitoring tools, alert tuning Top Skills Details Network monitoring,incident management,servicenow Additional Skills & Qualifications Required High school diploma or equivalent (Associate's or Bachelor's preferred) 0-2 years of experience in NOC, help desk, IT operations, or technical support Basic understanding of networking concepts (TCP/IP, DNS, DHCP, VPN) Familiarity with ITIL fundamentals and incident management Exposure to monitoring tools (Datadog, SolarWinds, Nagios, etc.) Experience with ServiceNow or similar ticketing systems Strong written and verbal communication skills Ability to work rotating shifts, weekends, and holidays Preferred Enterprise or financial services environment experience Datadog dashboards and alert configuration ServiceNow incident, event, and knowledge modules Runbook / SOP documentation experience Basic scripting (PowerShell, Python, or Bash) CompTIA Network+, Security+, or ITIL certification Experience Level Entry Level Job Type & LocationThis is a Contract position based out of Richardson, TX. Pay and BenefitsThe pay range for this position is $25.00 - $40.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Richardson,TX. Application DeadlineThis position is anticipated to close on Apr 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.