Business Support, Guest Services

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Concierge - JLL

What this job involves:

We are seeking a professional Concierge to serve as the welcoming face of our client's world headquarters in Reston, Virginia. This role is critical in creating exceptional first impressions while maintaining facility security and supporting day-to-day operations. As a Concierge, you'll manage visitor registration, provide outstanding customer service, and ensure seamless coordination between guests, staff, and building services. Your expertise in local knowledge combined with exceptional organizational skills will contribute to a professional, secure, and hospitable environment that reflects our client's commitment to excellence.

What your day-to-day will look like:

Greet and check in all guests and visitors, creating and issuing photo ID and access control badges through the Visitor Registration System to ensure building security.

Answer incoming phone calls professionally and transfer them to appropriate departments while providing general administrative support as needed.

Make conference room reservations and submit building maintenance tickets, coordinating with relevant teams to address facility needs promptly.

Partner with the Conference Services team to assist with receptions, events, and guest escort services throughout the facility.

Maintain the ambiance, style, and cleanliness of the Concierge Desk, ensuring all brochures, literature, and materials are properly stocked and organized.

Correspond with guests requiring follow-up or solutions, providing information on local businesses, entertainment venues, and travel options.

Participate in and successfully complete all training programs while adapting to flexible work hours within core building hours of Monday-Friday, 7:00 am to 6:00 pm.

Required Qualifications:

* 3+ years of receptionist and/or hospitality experience in a professional setting.

* High School diploma or equivalent education.

* Proven ability to work effectively in a busy, fast-paced environment with quickly changing priorities.

* Excellent customer service skills with a pleasant phone manner and professional communication abilities, both in person and in writing.

* Strong organizational skills with a positive, problem-solving attitude and ability to manage multiple tasks with minimal supervision.

* Proficiency with desktop computing platforms (PC) and applications including MS Office Suite and Microsoft Teams.

* Flexibility regarding work start and end times, with ability to adhere to dress code and appearance policies.

Preferred Qualifications:

* Associate's degree or college coursework in hospitality, business administration, or related field.

* Professional experience working in an administrative role in a very busy front desk setting.

* In-depth knowledge of local Reston/Northern Virginia businesses, entertainment venues, and travel options.

* Experience with visitor management systems and access control badge creation processes.

* Previous experience supporting corporate events or working with conference services teams.

Location: Reston, Virginia

Work Shift: Monday-Friday, core building hours 7:00 am - 6:00 pm (flexible scheduling required)

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location:

If this job description resonates with you, we encourage you to apply, even if you don't meet all the requirements. We're interested in getting to know you and what you bring to the table!

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits may include:

• 401(k) plan with matching company contributions

• Comprehensive Medical, Dental & Vision Care

• Paid parental leave at 100% of salary

• Paid Time Off and Company Holidays

• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you'repursuing.

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Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at HRSCLeaves@jll.com. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.

Accepting applications on an ongoing basis until candidate identified.