Security Service Coordinator, Information Security, Technical Security

As aSecurity Service Coordinator, you will play a crucial role in ensuring the operational availabilityofTesla'sphysical security systems. Tesla'sSecurity Team is responsible for securing a complex mix of manufacturing, retail, and corporatefacilities that provide a variety of physical and technical challenges. You will apply your technical skills to ensure that global technology standards are maintained, and critical issues are resolved in a rapid manner. Newly commissioned sites will be transitioned to you and your team to maintain system uptimes until site closure.

• Manage the intake of all service issues and end user requests within SLAs
• Provide initial review of all systems-related issues and ensure that initial trouble shooting is completed prior to dispatching field engineers
• Provides clear and accurate directions to field engineering teams identifying site deficiencies and directions on how to remediate deficiencies
• Works closely with Security Engineering programming and commissioning teams ensuring that new sites are reviewed and validated prior to transfer of responsibility
• Provides consultancy service to Project Managers to audit sites and provides data on non-compliant sites
• Identify opportunities to improve operational processes and performance, reducing time to resolve and help increase service efficiency
• Maintain system site documentationincluding service history, invoice management, site installation and service photos
• Help to create and maintain knowledge database ensuring that all team members have access to relevant and accurate information

• 3-5+years of experience programming and commissioning or designing, installing, and maintaining technical security systemsfor corporate, manufacturing, and retail facilities
• Expert knowledge of low voltage electrical systems, video management systems, access control systems, and other technical security systems and devices
• Experience with industry standardinstallationtools and safety practices
• Able to multi-task in a fast-paced environment and navigate through an ambiguous environment; enjoys challenges
• Highly organized, with solid time management skills and acute attention to detail preferred
• Technical security system certifications (I.e. Lenel, Genetec, C-Cure, S2, Avigilon, Genetec) and/or related IT (i.e. CCNA) certifications preferred
• Global travel required as needed

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

• Medical plans > plan options with $0 payroll deduction
• Family-building, fertility, adoption and surrogacy benefits
• Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
• Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
• Healthcare and Dependent Care Flexible Spending Accounts (FSA)
• 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
• Company paid Basic Life, AD&D
• Short-term and long-term disability insurance (90 day waiting period)
• Employee Assistance Program
• Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
• Back-up childcare and parenting support resources
• Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
• Weight Loss and Tobacco Cessation Programs
• Tesla Babies program
• Commuter benefits
• Employee discounts and perks program