ServiceNow Platform Owner & Architect

Overview

Jackson Healthcare and our family of companies provide healthcare systems, hospitals and medical facilities of all sizes with the skilled and specialized labor and technologies they need to deliver high quality patient care and achieve the best possible outcomes - while connecting healthcare professionals to the temporary engagements, contract assignments and permanent placement employment opportunities they desire.

Headquartered in metro Atlanta, we're powered by more than 2,600 associates and over 20,000 clinician providers covering all 50 U.S. states.

Our mission is to improve the delivery of patient care and the lives of everyone we touch. This includes the patients, clinicians and healthcare executives we work with through our companies every day, as well as our communities, the nonprofit organizations we support and each associate who is part of our family.

We're always looking to add new talent to our teams. We value diverse professionals at all levels and across multiple disciplines and areas of expertise, who have strong leadership skills, align with our culture, and are committed to excellence.

Platform Ownership & Architecture

• Serve as the technical platform owner, acting as the primary subject matter expert and steward of the platform standards and long-term health

• Define and enforce platform standards, design patterns, and best practices

• Partner with business owners to design scalable, maintainable solutions aligned to enterprise needs

• Evaluate and recommend platform enhancements and prepare budget guidance accordingly

Platform Engineering & Delivery

• Design, build, and maintain ServiceNow configurations, customizations, and integrations

• Provide architectural guidance and hands-on expertise for complex implementations

• Ensure platform solutions are secure, performant, and upgrade-ready

Platform Health & Operations

• Accountable for platform stability, availability, and performance

• Lead root-cause analysis and remediation for recurring or complex platform issues

• Support and mentor administrators and support teams in daily platform operations

Collaboration & Continuous Improvement

• Collaborate closely with ServiceNow administrators and engineers to share knowledge, reinforce best practices, and ensure a consistent and maintainable platform implementation

• Identify opportunities to improve user experience, operational efficiency, and platform adoption

• Stay current on ServiceNow capabilities and recommend enhancements where business value exists

Education & Experience

• Bachelor's degree in Computer Science, Information Systems, or equivalent experience

• 12+ years of SaaS-related technical management experience

• 7+ years of hands-on ServiceNow platform experience in a multi-entity, multi-module environment

• 5+ years leading technical teams, architects, or platform engineers

Certifications

• ServiceNow Certified Implementation Specialist (required)

• ServiceNow Certified Application Developer (required)

• ServiceNow Certified Technical Architect (preferred)

• Additional ServiceNow and ITIL certifications (preferred)

ServiceNow Platform Expertise

• ServiceNow administration, configuration, and development (Business Rules, Flow Designer, UI, Client Scripts, Security)

• CMDB design and implementation experience

• ITSM concepts and ITIL practices

Technical Skills

• ServiceNow scripting and APIs (JavaScript, Glide APIs)

• Systems integrations (REST, SOAP, MID Server)

• Reporting, dashboards, and performance metrics

Professional Skills

• Strong analytical and problem-solving abilities

• Ability to communicate technical concepts to non-technical stakeholders

• Experience working in collaborative, cross-functional teams

• Comfortable leading technical discussions and influencing design decisions