Network Services Analyst

The Network Services Analyst is responsible for reliable operation, support, and continuous improvement of enterprise network infrastructure. In addition to hands-on engineering responsibilities, this role acts as a day-to-day service lead, coordinating work with an offshore support team to ensure incidents, requests, and changes are handled efficiently and in alignment with operational standards. This role blends technical execution, service ownership, and cross-team coordination, making it ideal for a mid-level engineer who can lead through influence rather than authority.

Responsibilities

Network Engineering & Operations

• Design, configure, and support LAN, WAN, and WLAN environments
• Administer and maintain routers, switches, firewalls, and VPNs
• Troubleshoot complex network connectivity and performance issues
• Implement and maintain network security controls, including firewall rules and segmentation
• Support network upgrades, hardware refreshes, and site deployments
• Maintain accurate network documentation, diagrams, and standards
• Monitor network performance, availability, and capacity

Service Leadership & Offshore Coordination

• Act as the primary point of contact for network services
• Coordinate daily operational activities with an offshore support team
• Provide technical guidance, prioritization, and oversight for offshore-handled incidents and requests
• Review and validate work completed by offshore resources to ensure quality and adherence to standards
• Handle escalations from offshore teams and provide resolution direction
• Ensure incidents, requests, and changes meet defined SLAs and operational expectations
• Assist in developing and refining runbooks, SOPs, and knowledge articles for offshore execution
• Participate in service reviews, incident post-mortems, and continuous improvement initiatives

Monitoring, Reliability & Incident Management

• Monitor network and infrastructure health using enterprise monitoring tools
• Lead or support incident response efforts for network-related outages
• Perform root-cause analysis and contribute to corrective action plans
• Assist with disaster recovery planning and testing for network services
• Participate in an on-call rotation as required

Automation & Documentation

• Use PowerShell or other scripting tools to improve operational efficiency
• Maintain and enhance documentation used by onshore and offshore teams
• Identify opportunities to standardize and automate recurring network tasks

Server & Core Infrastructure Support

• Support Windows Server and/or Linux systems in network-adjacent roles
• Assist with the administration of Active Directory, including: DNS, DHCP, Group Policy
• Support virtualized environments (VMware, Hyper-V, or equivalent)
• Assist with server patching and maintenance related to network-dependent services

Cloud & Hybrid Connectivity

• Support network connectivity for cloud platforms such as Azure and/or AWS
• Assist with hybrid networking (site-to-site VPNs, routing, firewall integration)
• Troubleshoot cloud and on-prem connectivity issues impacting applications and users

Licenses/ Certifications

• CCNA, Network+, preferred
• Microsoft or Linux fundamentals certifications preferred
• Entry-level cloud certifications (e.g., AZ-104) preferred
• Add clear RACI boundaries between onshore and offshore teams preferred
• Align it to job grades or compensation bands preferred
• Create a Senior Service Lead version for future growth preferred

Qualifications/ Requirements

• Associate's degree with IT, Software Engineering, Computer Science or other STEM related subjects, either directly or indirectly
• Minimum 5 years' experience as network analyst resource with recent hands-on experience
• Strong understanding of TCP/IP, routing, switching, and VLANs
• Hands-on experience with enterprise networking equipment
• Experience supporting firewalls, VPNs, and network security fundamentals
• Working knowledge of Windows Server and/or Linux environments
• Familiarity with Active Directory, DNS, and DHCP
• Experience supporting virtualized infrastructure
• Proven troubleshooting and analytical skills
• Strong communication skills, especially in cross-team and offshore collaboration
• Ability to prioritize work and manage multiple concurrent issues

Desired/ Preferred Qualifications

• Experience acting as a service owner or technical lead
• Exposure to Azure or AWS networking
• Experience supporting hybrid on-prem/cloud environments
• Familiarity with PowerShell automation beyond basic scripting
• Introductory experience with Infrastructure as Code concepts
• Experience with VMware storage, backup, or DR solutions
• Familiarity with identity platforms such as Azure Entra
• Experience contributing to SLA tracking and service metrics

Dexian stands at the forefront of Talent + Technology solutions with a presence spanning more than 70 locations worldwide and a team exceeding 10,000 professionals. As one of the largest technology and professional staffing companies and one of the largest minority-owned staffing companies in the United States, Dexian combines over 30 years of industry expertise with cutting-edge technologies to deliver comprehensive global services and support.

Dexian connects the right talent and the right technology with the right organizations to deliver trajectory-changing results that help everyone achieve their ambitions and goals.To learn more, please visit https://dexian.com/.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.