Merch Services Project Manager

Join a leading, innovative company that is revolutionizing its industry through strategic project execution and robust merchant partnerships. We are seeking a highly skilled and dynamic Project Manager to orchestrate critical initiatives, drive successful outcomes, and be the strategic voice connecting technical execution with business vision. This is an unparalleled opportunity to make a significant impact, directly influencing key business objectives and fostering strong relationships across the organization.

As a Project Manager, you will be at the forefront of crucial initiatives, acting as the essential link between our internal execution teams and our valued merchant partners. Your expertise in high-level orchestration, stakeholder management, and strategic alignment will ensure that every project not only meets but exceeds business objectives. You will lead vital project meetings, craft executive-level reports, and skillfully navigate complex cross-functional relationships, translating technical progress into strategic results. Your work will directly contribute to the successful delivery of projects, enhancing operational efficiency and strengthening our market position.

**What You'll Do:**

* Serve as the primary point of contact for merchant partners and senior leadership, expertly managing expectations and cultivating strong, lasting professional relationships.

* Lead and facilitate project kick-offs, recurring status meetings, and comprehensive post-mortem reviews with diverse cross-functional teams and field leadership.

* Synthesize complex data into clear, high-level status reports, dynamic dashboards, and impactful presentations tailored for executive review.

* Take ownership of the overarching project timeline, proactively identifying potential risks to the merchant's vision and implementing effective mitigation strategies.

* Act as the crucial bridge, translating merchant requirements into actionable tasks for project execution teams to ensure seamless alignment and delivery.

* Address and skillfully resolve high-level escalations from field partners or merchants concerning project scope or delivery challenges.

**What You'll Bring:**

* Proven experience in project management, with a strong focus on high-level orchestration and successful project delivery.

* Exceptional stakeholder management and communication skills, capable of fostering professional relationships with merchants and senior leadership.

* Demonstrated ability to lead critical project meetings, including kick-offs, status updates, and post-mortem reviews.

* Proficiency in synthesizing data into clear, concise reports, dashboards, and presentations for executive audiences.

* Strong understanding of project timelines, risk identification, and mitigation strategies.

* A track record of effectively bridging business requirements with technical execution tasks.

* Expertise in addressing and resolving high-level escalations related to project scope or delivery.

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**About Aquent Talent**

Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands.

Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits!

Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive.