Unified Telecom Intern (College)

Are you looking for a paid internship where you have the ability to gain hands-on experience with real enterprise systems that are utilized across the Commonwealth? The Office of Administration Network, Unified Telecommunications, and Security Operations division is on the lookout for a Telecommunications Intern who is motivated to develop practical, marketable skills that lead them directly to a career in information technology (IT). This internship gives you exposure to technical troubleshooting and project-based work, as well as the opportunity to collaborate with experienced IT professionals in a supportive learning environment. Apply now to lay the groundwork for your successful IT career!

As a Telecommunications Intern, you will learn how to:

• Install, configure, and troubleshoot conference room equipment and A/V collaboration gear
• Handle telecom related service tickets across voice services, phones, Microsoft Teams, mobile devices, call centers, and conference room systems
• Manage and support mobile devices through a mobile device management (MDM) solution
• Troubleshoot voice services, Teams devices, and collaboration hardware
• Support call center platforms, including setup, configuration, and issue resolution
• Assist with phone systems and voice services across the enterprise

Work Schedule and Additional Information:

• Internship, approximately May 2026 through August 2026 with the potential to extend through the first week of January 2027
• Work hours are 8:00 AM to 4:30 PM, Monday - Friday, with a 60-minute lunch.
• Telework: You may have the opportunity to work from home (telework) part-time, up to 2 days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
• Salary: In some cases, the starting salary may be non-negotiable.
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Internship Requirements:

• Currently enrolled in college full-time (carrying 12 or more undergraduate credits, or 9 or more graduate credits) pursuing majors in Computer Science, Information Systems, Information Technology, or other IT related majors.
• Must be at least 18 years of age
• In good academic standing (as defined by a GPA of 2.0 or higher)

Additional Requirements:

• You must be able to perform essential job functions.

Legal Requirements:

• You must pass a background investigation and meet Criminal Justice Information Services (CJIS) compliance requirements.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• If you are claiming education in your answers to the supplemental application questions, you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.pa.gov/agencies/employment/how-to-apply.html and click on Veterans.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.