Automotive Claims Agent & Customer Service

TEKsystems
$29.67 / hr
life insurance, sick time, 401(k), retirement plan
United States, California, Torrance
Mar 07, 2026
Job Title: Automotive Claims & Customer Service Representative Department: Claims / Customer Support Employment Type: Full-Time Job Summary The Automotive Claims & Customer Service Representative is responsible for assisting customers and automotive dealers with inquiries, account status, and problem resolution related to Vehicle Service Contracts (VSC). This role requires strong customer service skills, attention to detail, and the ability to manage complex, highvalue claims in a fastpaced, highvolume call environment. Successful candidates are flexible, collaborative team players with a solid understanding of vehicle operations and warranty claims. Key Responsibilities Customer & Dealer Support * Answer high volumes of inbound calls (35+ per day) with professionalism and efficiency * Respond to inquiries regarding coverage, exclusions, policies, and procedures * Resolve customer and dealer issues accurately while maintaining quality standards * Communicate clearly and respectfully with customers, dealers, and internal teams Claims Processing * Review, evaluate, and manage automotive repair and maintenance claims, including highdollar and complex cases * Determine Vehicle Service Contract coverage by gathering and analyzing repair data * Work closely with dealers and, when necessary, independent inspection companies * Understand and apply service contract coverage, part applications, labor operations, and flatrate time configurations Administrative & Documentation Duties * Accurately process correspondence and contract cancellations in a timely manner * Multitask across multiple systems while documenting all interactions thoroughly * Perform rotating miscellaneous office and team assignments on a monthly basis Required Skills & Qualifications * Proven customer service experience with strong problemresolution skills * Ability to multitask across multiple computer systems * High attention to detail and openness to coaching and feedback * Strong planning, organization, and communication skills * Teamoriented mindset with flexibility to adapt in a fastpaced environment * Ability to gather, analyze, and interpret data to make informed decisions Preferred Experience & Additional Qualifications * 5+ years of experience in: * Vehicle service contract claims or customer service, or * Automotive dealership or independent repair shop environment, or * A combination of relevant automotive or claims-related experience * Associate Degree in Automotive Technology or equivalent automotive-related experience * ASE Certification (preferred/mandatory depending on company requirements) * Previous leadership or supervisory experience * Strong interpersonal and negotiation skills * Ability to make rational, sound decisions under pressure Technical & Industry Knowledge * Understanding of automotive repair and maintenance claims processes * Ability to communicate effectively with dealer service departments and repair facilities * Knowledge of automotive diagnostics, repair procedures, components, and labor operations * Familiarity with service contract coverage issues and claims submission processes Computer Skills * Proficiency with Microsoft Office (Word, Excel) * Ability to learn and use internal systems such as: * AHM Mainframe (CICS) * AHM Interactive Network (iN) Dealer Portal #PriorityWest Job Type & LocationThis is a Contract position based out of Torrance, CA. Pay and BenefitsThe pay range for this position is $29.67 - $29.67/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: * Medical, dental & vision * Critical Illness, Accident, and Hospital * 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available * Life Insurance (Voluntary Life & AD&D for the employee and dependents) * Short and long-term disability * Health Spending Account (HSA) * Transportation benefits * Employee Assistance Program * Time Off/Leave (PTO, Vacation or Sick Leave) Workplace TypeThis is a fully onsite position in Torrance,CA. Application DeadlineThis position is anticipated to close on Mar 14, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.