Bodily Injury Claims Adjuster, Garage

Company

Argo Group is an underwriter of specialty insurance products in the property and casualty market. Argo offers a full line of products and services designed to meet the unique coverage and claims-handling needs of businesses. The Argo entities are wholly-owned subsidiaries of Clearbrook Group Holdings Inc.

Job Description

Any employee, in any Clearbrook office, can apply for this opportunity and stay in their current location.

Summary:

We are looking for a highlycapableBodily Injury Claims Adjuster, Garage,to join our teamandwork from either our Omaha, NE, or Richmond, VA, office.Alternatively, we can also fill this role in our offices in Albany, NY, Chicago, IL, and New York City, NY, offices.We work together in the office five days a weekin order tostrengthen our culture, build team connections, and drive profitability.

The position reports to a manager based in Denver and is focused onadjudicatingcommercial Garage Bodily Injury claims toprovidesuperb results for our clients.Information about the specialized underwriting business that generates claims this position will oversee can be found here:Garage Liability Insurance | Transportation | Colony Specialty.

This is a 100%in-office position. Candidates must be able to work on-site at a designated company office during standard business hours.

Essential Responsibilities:

• Working under technical direction and within significant limits and authority,adjudicateGarage Bodily Injury claims of higher technical complexity with a direct impact on departmental results.

• Resolving issues that are generalized and typically notcomplex, butrequire understanding of a broader set of issues.

• Conducting detailed information gathering, analysis, and investigation to find solutions to issues that arenumerousand undefined.

• Reporting to senior management and underwriters onclaimstrends and developments.

• Identifyingloss drivers and claims trends to reduce claims frequency and severity through data analysis and improved claim management.

• Analyzing claims forms, policies and endorsements, client instructions, and other records todeterminewhether the loss falls within the policy coverage.

• Investigating claims promptly and thoroughly, including interviewing all involved parties.

• Managing claims in litigation

• Managing diarytimelyand complete tasks to ensure that cases move to the best financial outcome andtimelyresolution.

• Properly setting claim reserves.

• Identifying, assigning, and coordinating the assignment and coordination ofexpertiseresources toassistin case resolution.

• Preparing reports for file documentation

• Applying creative solutions that result in the best financial outcome.

• Negotiating ina timelyand effective manner to provide cost-effective solutions for the company and its customers within own limits using a range of negotiation styles.

• Processing mail and prioritizing workload.

• Completing telephone calls and written correspondence to/from various parties (insured, claimant, etc.).

• Having an appreciation and passion for strong claim management.

Qualifications / Experience Required:

• A practical knowledge of commercial claims, as well as an exceptional customer service focus typically achieved through:

• A minimum of two years' experienceadjudicatingfirst- andthird-partycommercial Garage Bodily Injury claims.

• Bachelor'sdegree from an accredited universityrequired.Two or more insurance designations or fouradditionalyears of related experienceadjudicatinggarage bodily injury claims beyond the minimum experiencerequiredabove may be substituted in lieu of a degree.

• Licensed Claims Examiner (Based on state): Must be licensed or have the ability to quickly obtain a license in eachjurisdictionrequiring a license toadjudicatefirst-party claims within 120 Days.

• Must have good business acumen (i.e.,understand how an insurance company works and makes money, including how this role impacts both Argo Group and our customers' ability to be profitable).

• Must work independently anddemonstratethe ability to exercise sound judgment.

• Must have excellent communication skills and the ability to build lasting relationships.

• Excellent evaluation and strategic skillsrequired.

• Strong claim negotiation skillsa must.Ability to takea proactiveand pragmatic approach to negotiation.

• Mustpossessa strong customer focus.

• Effective time management skills and ability to prioritize workload while handling multiple tasks and deadlines.

• Ability to articulate the financial value of your work at multiple responsibility levels inside our clients' business, which may include the CEO.

• Ability to regularly exercise discretion and independent judgment with respect to matters of significance.

• Demonstrates inner strength. Has the courage to do the right thing anddemonstratesit on a daily basis.

• A strong focus on execution in getting things done right.Proven ability to consistently produce and deliver expected results to all stakeholders by:

• Finding a way to achieve success through adversity.

• Being solution (not problem) focused

• Thinking with a global mindset first.

• Client focus - the ability to effectivelydeterminespecific client needs and to provide value-added solutions.

• Successful traits (flexibility, ability to thrive in change, being resourceful on your own)are necessaryto work in afast-pacedenvironment that is evolving constantly.

• Ability to develop andmaintainproductive relationships with clients, businesspartners,and organizational peers with a focus ontimelyand meaningful exchanges of information.

• Exhibits natural and intellectual curiosityin order toconsistently explore and consider all options and is not governed by conventional thinking.

• Useslistening and questioning techniques to effectively gather information from insureds and claimants.

• Demonstrates an understanding of mechanisms available for resolvingclaimssettlement disputes (e.g.arbitration and mediation) and when these are used.

• Proficient in MS Office Suite and other business-related software.

• Polished and professional written and verbal communication skills.

• The ability to read and write English fluently isrequired.

• Mustdemonstratea desire for continued professional development through continuing education and self-developmentopportunities.
  

Preferred Qualifications:

• Experience working with Guidewire is strongly preferred.

The base salary range provided below is for hires in those geographic areas only and will be commensurate with candidate experience. Pay ranges for candidates in other locations may differ based on the cost of labor in that location. In addition to base salary, this position is eligible for an annual bonus based on company and individual performance as well as a generous benefits package.

• Richmond and Omaha Pay Range:$78,300 - $92,000
• Albany and Chicago Pay Range: $86,000 - $101,000
• New York City Pay Range: $93,800 - $110,500

About Working in Claims at Argo Group

Argo Group does not treat our claims or our claims professionals as a commodity.The work we offer is challenging, diverse, and impactful.

Our Adjusters and Managers are empowered to exercise their independent discretion and, within broad limits and authority, be creative in developing solutions andtreateach case as the unique situation it is.

We have a very flat organizational structure, enabling our employeeshavemore interaction with our senior management team, especially when it relates to reviewing large losses.

Our entire claims team works in a collaborative nature to expeditiously resolve claims. We offer a work environment that inspires innovation and is open to employee suggestions. We even offer rewards for creative and innovative ideas.

We believe in building an inclusive and diverse team, and we strive to make our office a welcoming space for everyone. We encourage talented people from all backgrounds to apply.

PLEASE NOTE:

Applicants must be legally authorized to work in the United States. At this time, we are not able to sponsor or assume sponsorship of employment visas.

If you have a disability under the Americans with Disabilities Act or similar state or local law and you wish to discuss potential reasonable accommodations related to applying for employment with us, please contact our Benefits Department at 210-321-8400.

Benefits and Compensation

We offer a competitive compensation package, performance-based incentives, and a comprehensive benefits program-including health, dental, vision, 401(k) with company match, paid time off, and professional development opportunities.

Core Values

At Clearbrook our Core Values are Integrity, Collaboration, Pursuit of Excellence and Forward Thinking. These values reflect who we are today and who we aspire to be - guiding how we work, how we lead and how we succeed.