Credentialing Specialist- Healthcare

Concentra is recognized as the nation's leading occupational health care company.With more than 40 years of experience, Concentra is dedicated to our mission to improve the health of America's workforce, one patient at a time. With a wide range of services and proactive approaches to care, Concentra colleagues provide exceptional service to employers and exceptional care to their employees.

Credentialing Specialist performs all functions in support of onboarding to include initial credentialing, recredentialing, and credentialing monitoring requirements including, but not limited to, performing a comprehensive quality review of "non- standard" credentialing/re-credentialing, which includes those files with questionable clinical, quality and/or business issues, provider license monitoring, updates to credentialing database from internal reports and notifications, and initiation of CAQH application process for initial credentialing, initiation of recredentialing process. Additionally, this position is responsible for
assisting with the routing of files to and from the medical advisor and to and from the credentialing committee.

Distribute packets for CAQH data, payer documents and MARs packet to new hires
• Primary Source Verification of initial credentialing/re-credentialing files according to NCQA Standards
• Appropriately identify and forward applicant initial and re-cred files which do not meet "standard" requirements to medical advisor and/or credentialing committee, according to established guidelines. Notify timely if any issues are identified and determine next course of action.
• Enter and maintain clinician demographic and credentialing information in credentialing database (IntelliCred) obtained through credentialing application, primary source verifications, internal reports, and notifications
• Facilitate creation and/or updating of CAQH applications for initial credentialing and recredentialing when clinician is onboarding through new hire process or new business development process.
• Participate in credentialing committee meetings to assure committee members have necessary information, explain questionable information contained in file and act as overall resource for general credentialing processes
• Conduct license monitoring process for all providers in accordance with licenses, certificate and boards monitoring policy, to include initiation of letters, reports, and primary source verification of renewals
• Identify issues in clinician's file that require committee review - create a medical review file and
• Obtain all requested data elements per committee chairman's request for file to be completed to present to committee.
• Works with External Payer Credentialing and Medicare Enrollment teams on various credentialing projects and internal interfacing processes.
• Submit information required to risk department to obtain COI prior to start date and in order to complete file with high quality work in a quick and efficient turnaround time.
• Collaborate with recruiting, onboarding, risk management and hiring manager to complete prehire clearance and credentialing process for start date to be confirmed

Education Level: High School Diploma or GED
Degree must be from an accredited college or university.
Certifications and/or Licenses:
* Certified Professional Credentialing Specialist (preferred)

Job-Related Experience

• Minimum 1-2 years direct experience in credentialing required - CAQH experience preferred
• Certified Professional Credentialing Specialist certification preferred
• Knowledge of credentialing software (IntelliCred) is preferred
• Working knowledge of NCQA, URAC and/or AAHC credentialing standards

Job-Related Skills/Competencies

• Concentra Core Competencies of Service Mentality, Attention to Detail, Sense of Urgency, Initiative and Flexibility
• Ability to make decisions or solve problems by using logic to identify key facts, explore alternatives, and propose quality solutions
• Outstanding customer service skills as well as the ability to deal with people in a manner which shows tact and professionalism
• The ability to properly handle sensitive and confidential information (including HIPAA and PHI) in accordance with federal and state laws and company policies
• Ability to work independently within guidelines and company policies.
• Working knowledge of credentialing applications, processes, procedures and systems.
• Working knowledge of computer software applications such as word, access database and spreadsheets.
• Ability to effectively present information and respond to questions from managers, clients, and internal and external customers.
• Ability to work in fast paced environment with short or time sensitive deadlines.

Employee Benefits

• 401(k) Retirement Plan with Employer Match
• Medical, Vision, Prescription, Telehealth, & Dental Plans
• Life & Disability Insurance
• Paid Time Off
• Colleague Referral Bonus Program
• Tuition Reimbursement
• Commuter Benefits
• Dependent Care Spending Account
• Employee Discounts

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation, if required.

*This job requires access to confidential and sensitive information, requiring ongoing discretion and secure information management*

Concentra is an equal opportunity employer that prohibits discrimination, and will make decisions regarding employment opportunities, including hiring, promotion and advancement, without regard to the following characteristics: race, color, national origin, religious beliefs, sex (including pregnancy), age, disability, sexual orientation, gender identity, citizenship status, military status, marital status, genetic information, or any other basis protected by federal, state or local fair employment practice laws.