EZ Call System Administrator

You Belong Here.

At MultiCare, we strive to offer a true sense of belonging for all our employees. Across our health care network, you will find a dynamic range of meaningful careers, opportunities for growth, safe workplaces, and flexible schedules. We are connected by our mission - partnering and healing for a healthy future - and dedicated to the health and well-being of the communities we serve.

FTE: 1.0, Shift: Day, Schedule: 8-5 PST

Position Summary

Responsibilities:

• Serve as the primary administrator for theEZ-Call scheduling platform, including user provisioning, permissions management, and schedule template creation.
• Configure call schedules, rotations, shift types, coverage rules, and departmental scheduling logic.
• Maintain system settings, calendars, message templates, notifications, and escalation workflows.
• Ensure EZ-Call is configured in alignment with organizational policies, compliance standards, and department-specific needs.
• Partner with department schedulers, clinical leadership, and service line managers to collect scheduling requirements and ensure accuracy of published schedules.
• Troubleshoot scheduling conflicts, assignment errors, and system logic issues.
• Manage the monthly/quarterly schedule lifecycle: build, review, publish, and audit.
• Monitor change requests and ensure that schedule updates flow through the EZ-Call platform correctly.
• Oversee data feeds from EZ-Call into Simpliphy, Workday, or other systems as appropriate.
• Ensure data accuracy for call pay, stipends, and shift-based or productivity-based compensation models.
• Validate reports and extracts to confirm hours, call coverage, and assignment logs match compensation rules.
• Work with IS&T and Provider Compensation to troubleshoot integration failures or discrepancies.
• Create and maintain dashboards, custom reports, and analytics related to provider coverage, call distribution, workload, and compliance.
• Provide data extracts to HR, Finance, Operations, or Quality departments as needed.
• Analyze trends to support staffing models, compensation equity reviews, and operational decision-making.
• Provide Tier 1-2 support to schedulers, physicians, and administrative staff.
• Develop user guides, SOPs, and training documentation for scheduling workflows.
• Facilitate onboarding training for new users and refresher training for existing teams.
• Serve as the primary liaison to the EZ-Call vendor for escalated support and enhancement requests.
• Conduct periodic audits of schedules, user access, and system configurations to ensure standardization and accuracy.
• Maintain a governance framework for schedule ownership, change control, and system updates.
• Participate in regulatory and compliance reviews (e.g., CMS, labor rules, on-call coverage documentation).
• Identify opportunities to streamline scheduling workflows and reduce manual effort.
• Assist clinical departments in optimizing schedule templates and coverage models.
• Evaluate new EZ-Call features and enhancements; coordinate upgrades and testing.
• Lead or support projects related to provider compensation modernization, scheduling automation, or workforce technology improvements.

Requirments:

• Bachelor's degree in Information Systems, Business Administration, Healthcare Administration, or related field (or equivalent experience).
• Minimum (3-5) years of experience in system administration, healthcare scheduling, or provider operations.
• Understanding of call schedules, clinical coverage models, or provider compensation structures.
• Strong analytical skills and experience with data validation and reporting.
• Excellent communication skills and demonstrated ability to work with providers and cross-functional teams.
• Experience administering theEZ-Callplatform or similar tools (QGenda, Lightning Bolt, Kronos, Amion, etc.). (Preferred)
• Exposure to provider compensation models, payroll processes, or HRIS/ERP data integrations. (Preferred)
• Knowledge of SQL, Excel, BI tools, or reporting platforms. (Preferred)
• Experience in hospital operations, medical group administration, or health IT. (Preferred)

Why MultiCare?

• Rooted in the local community - Partnering with patients, families and neighbors across the Pacific Northwest for more than 140 years

• Growth and education - Competitive tuition assistance, award-winning residencies, fellowships and career development to invest in your future

• Well-being and support - Generous PTO, Code Lavender and Employee Assistance Programs to help you maintain balance and feel cared for at work and in life

• Living our values - Respect, integrity, kindness and collaboration guide how we care for patients, communities and each other

• Belonging for all - Employee Resource Groups, inclusion initiatives and outreach programs support a workplace where every voice is valued

• Pacific Northwest lifestyle - Work and live where natural beauty, adventure and strong community connections are part of everyday life

Pay and Benefit Expectations

Associated benefit information can be viewed here.