Onsite Phone Triage Medical Assistant- Low Country Cancer Care

Location:

Pay Range:

Purpose of the position is to guide patients through their Oncology journey. Navigate barriers or obstacles for patients to ensure timely screening, diagnosis, treatment, post treatment cancer care, supportive services and survivorship. The patient liaison will work with health care providers as well as revenue cycle to ensure patient has a clear understanding of their journey. The Navigator will share knowledge of the practice and roles of the oncology team. Answer questions from patient, connect them will local assistance programs and support groups if needed.

• Facilitate patient-centered care that is compassionate, appropriate and effective for the treatment of cancer and promotion of health

• Supervise the flow of the patients through the clinic or assigned areas

• Build trust and rapport with patients and families.

• Provide education on what they can expect at each visit

• Create a calendar for each patient so they can record all their appointments

• Review process of new patient coordinator and workflow process

• Provide navigation for patient by addressing any logistic barriers, scheduling complications, etc., that would prevent a patient from attending their scheduled appointment

• Assist patient in connecting with necessary supportive care services

• Ensure new patient has visit with APP for education on chemo treatments

• Ensure patient receives Patient Care Manual and review with patient

• Provide advocacy, patient education and support in accessing community-based and hospital-based programs

• Provide transportation service information

• Document every intervention into the appropriate electronic medical record

• Develop and maintain a strong working relationship with outside providers and their schedulers for oncology appointments and related services

• Work with medical interpreters to reach patients of other languages

• Be involved in evaluation and research activities in the program as needed

• Documenting and resolving any complaints lodged by the patient and or family members

• Take on duties as Lead PSS and training of new PSS

• Performs other duties and projects as assigned.

1. Education:

• High school education required

2. Previous Experience (including minimum years of experience):

• Five years of experience in oncology clinic setting and patient care

• Prior front desk, patient support experience

• Prior experience with medical/health insurance

• ONCO or other experience

3. Core Capabilities:

• Analysis & Critical Thinking: Critical thinking skills including solid problem solving, analysis, decision-making, planning, time management and organizational skills. Must be detailed oriented with the ability to exercise independent judgment.

• Interpersonal Effectiveness: Developed interpersonal skills, emotional intelligence, diplomacy, tact, conflict management, delegation skills, and diversity awareness. Ability to work effectively with sensitive and confidential material and sometimes emotionally charged matters.

• Communication Skills: Good command of the English language. Second language is an asset but not required. Effective communication skills (oral, written, presentation), is an active listener, and effectively provides balanced feedback.

• Customer Service & Organizational Awareness: Strong customer focus. Ability to build an engaging culture of quality, performance effectiveness and operational excellence through best practices, strong business and political acumen, collaboration and partnerships, as well as a positive employee, physician and community relations.

• Self-Management: Effectively manages own time, conflicting priorities, self, stress, and professional development. Self-motivated and self-starter with ability work independently with limited supervision. Ability to work remotely effectively as required.

• Must be able to work effectively in a fast-paced, multi-site environment with demonstrated ability to juggle competing priorities and demands from a variety of stakeholders and sites.

• Computer Skills:

-Proficiency in MS Office Word, Excel, Power Point, and Outlook required.

4. Travel: <25%

5. Standard Core Workdays/Hours: Monday to Friday 7:30 AM - 4:30 PM. Occasional overtime may be required, and weekend shifts based on location hours and operational needs.

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