Director of Front Office

Compensation Range: $80,000 - $95,000 + Annual Incentive Plan

The Los Angeles Marriott Burbank Airport is seeking a dynamic and experienced Director of Front Office to take on the challenge of a unique position within a 488-room hotel that boasts 46,750 square feet of event space. The Los Angeles Marriott Burbank Airport offers easy accessibility to all parts of the Burbank area. Our property provides complimentary meals, employee events, great hotel discounts at over 5,700 hotels world-wide!

Responsibilities include:

• Manage and motivate all front office personnel with the daily supervision to include staffing, training, discipline, scheduling and visually monitoring performance to ensure adherence to all service and productivity standards to provide guest satisfaction.
• Check and control room reservations, front office systems, and supplies inventory, scheduling, forecasting and department budget to maximize revenue. Compile and prepare financial reports, including rate and availability calendar.
• Communicate with guests and employees both verbally and in writing to answer questions and provide clear direction in advising and instructing staff in the details of work. Organize, conduct and/or attend meetings to obtain and disseminate pertinent information.
• Implement and monitor all corporate/brand marketing programs.
• Perform room inspections, which requires bending, stooping, reaching overhead and moving throughout guest floors.
• Assists in check in/check out of guests or any related guest service activity.
• Perform other duties as requested. For example, special requests from guests.
• Night Operations Manager on Duty requiring constant monitoring throughout hotel and troubleshooting problems especially weekends.

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  The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.

  
  
• Considerable knowledge of computer systems for registration, reservations and back up systems.
• Above average mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
• Ability to read, write, speak and understand the English language to communicate with guests and employees.
• Thorough organization and supervisory skills proficient in accomplishing the task.
• Ability to develop subordinates to enhance advancement in the hotel and company.
• Ability to analyze complex statistical data and make judgments accordingly.
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger, collect accurate information and resolve conflicts.

Education:

Any combination of education and experience, that provides the required knowledge, skills and abilities. College education preferred.

Licenses or certificates:

CPR Certification and/or First Aid Training preferred. Ability to obtain any government required license or certificate.

Training and Experience:

Minimum of three years experience as Front Office Manager

Physical Demands:

Sedentary work: Exerting up to 10 pounds of force occasionally (occasionally: activity or condition exists up to 1/3 of the time), and/or a negligible amount of force frequently (Frequently: activity or condition exists from 1/3 to 2/3 of the time), to lift, carry, push, or pull, or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, but may involve walking or standing for brief periods of time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met.

Environmental Conditions:

Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered 'inside' if the worker spends approximately 75 percent or more of the time inside.

OTHER

• Regular attendance in conformance with the standards, which may be established from time to time, is essential to the successful performance of this position.
• Associates with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
• Due to the cyclical nature of the hospitality industry, associates may be required to work varying schedules to reflect the business needs of the hotel.
• Upon employment, all associates are required to fully comply with rules and regulations for the safe and efficient operation of hotel facilities. Associates who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
• All employees must maintain a neat, clean and well-groomed appearance (specific standards available).
• Additional language ability preferred.

Team Player - Works well as a member of a group
Leader - Inspires teammates to follow them
Detail Oriented - Capable of carrying out a given task with all details necessary to get the task done well

Ability to Make an Impact - Inspired to perform well by the ability to contribute to the success of a project or the organization
Growth Opportunities - Inspired to perform well by the chance to take on more responsibility
Self-Starter - Inspired to perform without outside help

3 years: Front Office Manager (required)